mobile repair business plan pdf

How to Start a 7-Figure Cell Phone Repair Business (2023)

• 3 years ago

This article is all about starting a cell phone repair business that’ll blow all the other repair shops out of the water. Once you start your repair business, you’ll be able to tap into this lucrative customer base. 

And then, as far as earning potential goes, THE SKY’S THE LIMIT! 

To ensure that this article contains the most up-to-date information about cell phone repair, I talked to Joe Pilat, of Joe’s Gaming & Electronics located in Deming, Washington. He owns a business that buys, sells, and repairs brand name electronics—including cell phones.

The name of his business is Joe’s Gaming & Electronics. In just three short years, he turned his business into a multimillion-dollar empire with 30 employees.  Here’s a photo of him and his team: 

Joe’s Story 

Joe began his entrepreneurial journey eight years ago. That’s when a buddy of his gifted him a Game Cube. He tried to sell it to Game Stop, but they only offered him a measly five bucks for it. Joe knew he could get more than this pathetic amount. So, he went home and created an Amazon account to sell the game console. 

Joe quickly found a willing buyer. Although he lost money on the deal because shipping cost him more than he made, Joe still got more than he would have at Game Stop. That single transaction turned him into a raving eCommerce addict.

This utterly transformed his life!

Next, he bought a whole bunch of Nintendo merchandise on Craigslist. That led to him buying more stuff he could flip for cash. His cell phone started blowing up with endless payment notifications, and he soon had a highly profitable business on his hands.

Within two years, he was able to quit his day job. He also dropped out of college, because the experience of selling consumer electronics provided him a real-life educational opportunity college could never compete with. 

Starting a cell phone repair business really isn’t that complicated. 

You just need the right tools, some basic repair skills, and a killer marketing strategy. 

So, what are you waiting for? Let’s get started, so that you too can follow the exact same steps Joe followed to create his own multimillion-dollar cell phone repair business! If you want to watch our interview with Joe, you can do so right here : 

Follow this step-by-step guide to get more information.

Step 1: Come up with a cell phone repair business plan. 

Joe didn’t follow this step. When I asked him about it, he said:

However, you might want to make sure you create one. A business plan takes a vague idea floating around in your head and gives it solidity. It helps ensure that your business model is a viable one. It can be a formalized, highly complex document. Or, it can be a short, outline scribbled on the back of an old envelope. 

Here’s what one looks like: 

Start by figuring out who you’re writing it for. If you’re pitching for investors, include things like return on investment and your exit strategy. If it’s for your own use, you can leave this stuff out. 

Here are some of the sections you might want to make sure you have for your cell phone repair business: 

• EXECUTIVE SUMMARY: This is an expanded version of your elevator pitch, and lists all the reasons you’re writing your business plan. The executive summary is the first thing interested parties will see, but it will be the very last thing you write. Readers will either be captivated by your idea and want to read the rest of the plan, or, they’ll get bored and won’t. 
• BUSINESS DESCRIPTION: This is a concise overview of your cell phone repair business. What is it about your business that’ll make it a runaway success? Describe, in excruciatingly exact detail, how your company is uniquely positioned to meet customers’ needs. 
• OWNERSHIP: This is how you’re going to structure your cell phone repair business. When you’re starting out, you’ll probably be organized as a sole proprietorship. 
• MANAGEMENT AND ORGANIZATION: Who’s running the day-to-day operations of your repair business? Write about the experience of each person running the company, including you–the owner. Interested parties are going to want to know how each team member fits into the organizational structure. 
• MARKETING: How do you plan to promote your cell phone repair business? Write about your marketing strategy and how it’ll drive more customers through the door. Whether it’s by word of mouth, social media, or something else, it’s important to plan it out.
• MARKET ANALYSIS: Here’s where you list five similar repair shops and evaluate how they stack up to your own. Rigorously evaluate your competitors, describe the industry you’re working in, and provide a little info on your target demographic. A fantastic thing to do is to list five repair shops similar to yours and how they stack up. 
• OBJECTIVES: How will you know when your repair business is successful? You won’t know that unless you establish specific metrics. 
• TARGET MARKET: Who’s your ideal customer? List all the attributes you can think of that make up customers you’d think you should be targeting. This is known as a customer avatar. 
• FINANCIAL PROJECTIONS : Here is where you take your objectives and translate them into figures backed by hard data. 
• REQUEST FOR FUNDING: Include current and future funding requests, so investors and lenders will know how much debt you’re potentially taking on. 
• FINANCIALS: Here’s where you’d put your financial projections. Normally, they’ll want to see past financial data, but since you’re just starting this company, that documentation is most likely nonexistent. 

Step 2: Make real-world experience part of your education.  

College might not be the best choice for people who want to be entrepreneurs. 

That’s because entrepreneurs learn best by actually doing things. To become a top-notch business owner, hone your skills by perfecting them out in the real world. 

Ever since that momentous day when he decided to pursue his ambitious dreams, he’s acquired a world-class education without going to college while making TONS of cash in the process. 

Step 3: Get some equipment and supplies. 

If you’re starting a cell phone repair business from scratch, you’ll need some tools. Try to not waste money on cheap ones because they’ll only end up breaking. Joe uses Hakko for all his soldering equipment. As for other types of tools, see what repair industry professionals recommend and buy those. 

As you grow your cell phone repair business and have a little more money in the bank, you’ll be able to afford fancier tools to do fancier repairs with. A piece of equipment might cost several hundred dollars. But if it lets you do cell phone repairs many competitors can’t do, it becomes an excellent investment. 

Step 4: Acquire the necessary skills. 

Starting a cell phone repair business doesn’t require an expensive college degree or a formal training course. Sure–you can go to a cell phone repair school or a technical institute, but you don’t have to. That’s because everything you need to know about mobile repair you can learn from YouTube videos. 

That’s how many cell phone repair shop owners began their entrepreneurial adventure. It’s an incredibly easy way to get started! 

Here’s what Joe had to say about skills: 

Step 5: Find a location that’s right for you. 

When you’re starting a business, you can always run your cell phone repair shop out of your home. That’s what Joe did. He first operated out of his bedroom, then his parent’s garage. What’s great about working from home is you don’t have to shell out a single dime for rent. 

There might come a point when you’ll want a repair shop that’s separate from your residence. This could happen if your cell phone repair business gets way too big to operate out of your garage or bedroom. 

If you’re going to have walk-in traffic for your cell phone repair business, make sure you find a place that’s convenient for customers to get to. 

If you’re only doing mail-order business like Joe does, this won’t be a factor. 

Step 6: Assemble a team of dedicated ninjas. 

When you’re just starting out with your cell phone repair business, you’re probably going to be a company of one. 

However, there might come a time when business is booming so much, you have to bring on additional employees. 

If you want your cell phone repair business to skyrocket to stratospheric heights of success, forge partnerships with people who have a singular passion for your company’s mission. These are the guys (and gals) who are going to make all the work happen. So, make sure you’ve given them everything they need to be resoundingly successful. 

Employees who have a passionate intensity for the work is vastly more important than employees who have skills. Here’s Joe again: 

Step 7: Fund your business with your profits. 

You only need a shoestring budget to fund a cell phone repair business because you only need a minimal amount of inventory and tools. Here’s Joe again on how he funded his own company: 

Step 8: Create an effective marketing strategy. 

Experiment with different marketing strategies for your cell phone repair business and come up with one that’s effective. In Joe’s case, his plan has continuously evolved over the years. His current approach is to let the work speak for itself. He does this by having hundreds of YouTube videos showing people how they can repair their own cell phones and other devices. 

His company has lots of tutorials on how to repair iPhones and other cell phones, Xboxes, wireless earbuds, and so much more. Viewers can purchase the parts and tools they need to complete the repairs. This organic funnel has dramatically increased business revenues. 

Create a brand identity. 

You need to create a brand identity for your cell phone repair business with an eye-catching logo and a compelling description of what you’re all about. Many business owners think that coming up with a company image is only for such corporate behemoths like Walmart, Apple, and Coca-Cola. 

This is outdated thinking! 

These days, even a small business can benefit from creating brand awareness so powerful, it gets customers to sit up and take notice. By making the customer aware of what value they’ll derive from your service, you’ll give your brand awareness an extra “oomph.” 

Joe brilliantly uses his website to build brand awareness. For example, it’s visually elegant, with only two colors that provide an attractive simplicity that draws people in without overwhelming them. 

His “About” story is folksy and humorous. I love these words from his “About” page: 

This kind of language puts a human face on his business. As human beings, we have an intense desire to deal with fellow humans, and not companies that sound emotionless and robotic. 

Step 9: Start out organized and stay that way. 

For Joe, starting out organized and staying that way is the only way to operate a repair shop at optimal levels of efficiency. 

In Joe’s shop, everything is organized to the nth degree. There are QR codes everywhere you look—even on the garbage cans! If you want to learn the most efficient way to do something in Joe’s business, all you have to do is to scan a code. 

Then, a video pops up showing you the best way to do that task! 

Joe put something called a “Kanban card” in every box of parts. “Kanban” means “signboard” or “billboard” in Japanese. Joe and his employees place these Kanban cards exactly at the point in the box when more inventory needs to be reordered. An employee scans the QR code on the card, the vendor receives the order, and more stock is on its way. 

By using a system like this in your cell phone repair business, you’ll never run out of inventory. Never running out of stock means you’ll always have a steady supply of cell phone repair parts to make sure you fulfill customers’ orders. 

Step 10: Learn to delegate. 

One of the most significant challenges Joe faced in his entrepreneurial career was learning how to delegate. It was difficult for him to realize that he couldn’t do everything by himself–that he needed a team of dedicated ninjas he could trust to help him carry out his mission. 

If you want your cell phone repair business to be successful, you’re also going to have to learn how to delegate. When your business grows to the point where you have a whole team of employees, you’re setting yourself up for failure if you continue to do tasks that are better handled by others. 

So, trust your team to help you carry out your mission. 

Step 11: Have a guiding philosophy that permeates every aspect of your repair business. 

Learning about the way Paul Aker uses the Lean philosophy was a life-changing experience for Joe. Lean creates efficiency while eliminating waste. Paul took a concept practiced by many of the world’s top companies and made it easy for the average guy on the street to understand. 

Joe uses the Lean philosophy to try to gain ten-second improvements every single day. He’s got a sign in his cell phone repair shop that beautifully says it all: 

People who want to work for Joe must first listen to Paul’s book, which is free on YouTube. This weeds out those who have a burning passion for improving themselves from those who don’t. If the prospective employee comes back after four hours (which is the length of the book), super excited to work for his repair company, Joe knows that person is a good fit. 

That’s because Joe knows that this individual possesses the energy and drive that’ll make that person an indispensable asset! 

Step 12: Understand the market you’re servicing.

Joe considers this to be one of the most important things you can do to make your business successful. 

He says if you focus more on what the customers want, and less about what you want, you’re going to have a profitable cell phone repair business. You need to understand the consumer —what are they willing to pay for, and how much are they’re willing to pay for it. Once you determine that number, it’s going to be a lot easier to know what value you have in the marketplace. This will make you SO much more confident about your marketing efforts. 

This is the way Joe puts it:

Step 13: Always stay one step ahead of the competition. 

As the owner of a cell phone repair company, you need to always be looking for ways to beat your competitors. 

Here’s what Joe has to say about that: 

For the last three years, his cell phone repair company has been feverishly working on software that automatically sends a shipping label to a customer. The customer can then send his item to the repair center for free from anywhere in the United States. This provides the customer with an end-to-end solution, and they love that. 

This has allowed their mail-in center to grow its revenues fifty times what they were before. 

Although this software has exponentially increased the efficiency of its operation, this system can be replicated by many other repair businesses. However, Joe’s cell phone repair company is leading the pack when it comes to making the customer experience as easy and enjoyable as possible. 

Step 14: Create more income streams by adding more services to your existing ones. 

You might find yourself hitting a profit ceiling if repairing cell phones to good working order is the only service you offer. If that happens, think about branching out from cell phone repair and offer other things to your customers. For example, you can be like Joe, who, in addition to cell phone repair, fixes Fitbits, speakers, headphones, iPads, and more. 

Step 15: Learn from your mentors. 

Joe always looked up to his dad, who had a side business installing HVAC when Joe was just starting on his entrepreneurial journey. When his father turned 55, he decided he was done with his regular job. He then made his side hustle his full-time work

Joe took inspiration from this and decided to do the same thing. Joe’s father’s hard work and determination showed him how incredibly rewarding these traits could be in business.

On a more strategic level, Paul Akers was a tremendous help for Joe. Lean manufacturing powerfully transformed Joe’s cell phone repair business. Joe knows that incremental improvements lead to lasting success, and Joe’s company has greatly benefited as a result. We highly recommend that you watch Part 1 and Part 2 our interview with Joe on the topic of lean manufacturing. Here’s the preview of it below:

Step 16: Be persistent. 

The first thing you’re going to have to do is to when starting a business is to work on your mindset so that you’re like the T-1000 robot from Terminator 2. This was the prototype Terminator sent by Skynet and made from something called a “mimetic polyalloy.”

This formidable liquid metal monstrosity relentlessly pursued Arnold despite having numerous obstacles thrown at him. And even when Mr. Schwarzenegger blasted the entity into a trillion nanoparticles with his trusty 1887 Winchester 12-gauge shotgun, the mechanical shapeshifter always managed to put himself back together again. This is the kind of determination you’ll need to have if you want your cell phone repair business to be a smash success. 

Here’s how Joe puts it: 

What’s the downside of a cellphone repair business? 

• THIRD-PARTY LIMITATIONS: Many cell phone brands won’t let a third party business repair their stuff. However, Apple allows independent repair shops to repair out-of-warranty iPhones if they have an Apple-certified technician on staff. The only problem is that new phones are off limits, and the certification is expensive. 
• LOCATION ISSUES : If you’re working from home, there’s going to be distractions galore, so you won’t get as much done as you would working at an office. On the other hand, if you work out of a dedicated storefront, you’ll be incurring a mortgage or lease expense. 
• MARKETING EXPENSE: If you’re not careful, marketing costs can quickly add up. Billboard and radio ads, mass mailings, and Google AdWords can be expensive. If you’re creative, you can effectively market your cell phone repair business with little money—you can even start on a shoestring budget. 
• EQUIPMENT COST: When you’re just starting out repairing cell phones, you’ll have to buy some basic equipment. While some stuff is cheap, other stuff can be quite expensive. 

How much does a cell phone repair business make? 

How much you make depends on how many cell phone repairs you can do and how good your supply chain is. However, many cell phone repair businesses have HUGE profit margins. 

When you start a cell phone repair business, you might see a profitability rate between 80 and 100%! If you charge an average of $75 per repair and do 15 repairs each week, your weekly gross earnings will be $1,125. With an 80% margin, your weekly profit would be $900. 

Not too shabby! 

There are also cell phone accessories to sell, which will increase your bottom line even more. Of course, if you’re ambitious like Joe, you can scale your business to stratospheric heights. Then, there’s no limit to how much you can make! 

Is mobile repair a good business? 

Joe got into business because he loves to help people. Here’s what he has to say about that: 

If you provide your customers with impeccable service, assemble a team of employees who care deeply about your company’s mission, and establish good procedures, chances are good your repair business will be successful. 

Get started now with your cell phone repair business, and you too can scale to unimaginable heights! 

Norm Tedford

Norm Tedford has an associate degree in accounting from Berkshire Community College. While attending this school, he wowed his professors with his ability to write insightful and penetrating business analyses. He’s also a former director of a homeless shelter. For the past two years, he’s been helping businesses generate more leads and sale. In his spare time, he engages in maniacal walking all over hill and dale so he can accumulate a zillion more steps than his Fitbit friends.

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3 thoughts on “How to Start a 7-Figure Cell Phone Repair Business (2023)”

What Joe has been able to achieve is nothing short of amazing! He’s is probably one in a million whos been able to grow his company and build such large team in electronics repair niche in just 3 years. With a little bit of persistence and perspiration anything could be achieved!

Going to a technical institute or a phone repair school would be best to acquire technical skills needed for phone repairs. YouTube is a great place to learn but most people are practical learners not visual learners.

I agree most people are practical learners, but they can learn the practical skills via YouTube by repairing their own phones or friends phones before starting a business.

I would like to own a business, but I have no experience.

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Sample Cell Phone Repair Shop Business Plan PDF [Template]

Cell phone repair company business plan sample.

Whatever the case, a cell phone repair business comes to the aid of phone users whose phones have developed faults and need repairs. It is already assumed that the business owner must have been adequately trained in this field of business (phone repairs).

Daily, there are tons of new phones rolling out of production lines across the world, waiting to be distributed worldwide. With this comes the need for maintenance and repair.

SEE: HOW TO START A PHONE COMPANY

Repairs need to be carried out  on phones due to either prolonged usage which results in some parts of the phone becoming old and needing replacement or servicing, or faults from the source of manufacture, resulting in the phone either being shipped back to the manufacturer (covered by the warranty agreement) or being fixed by a local phone technician.

Which Type of Business; Franchise or Starting From Scratch?

This is essential in any worth cell phone repair business. The entrepreneur has to decide whether to buy into an available cell phone repair franchise or to start from scratch. Making your mind on what option to choose brings clarity to the purpose.

• Start With a Business Plan

This is very crucial to any meaningful business venture. No matter the size of the business, a business plan is a highly required document for business survival and growth. This document will help in measuring business growth and progress achieved.

It can be used to reveal if a business concern has reached its target or not. Because of the importance of this document, when applying for loans, it is a major requirement. It is required because the lender wants to see if the business you intend venturing into stands a chance of survival and profitability.

The business plan reveals all of this, as it shows if an investor knows what he/she is doing. It consists of a marketing plan, a business plan, and the financial projections section which is most crucial to revealing if a business has a future or not.

• Get an Operating License

This is a requirement for operation associated with all cell phone repair businesses. Before owning a cell phone repair business, it is recommended that the technician(s) is/are certified by the relevant regulatory body vested by law to regulate the activities of the cell phone repair business.

This is mostly in place to protect the interest of the clients and also the interests of the business. Once this requirement is met, then the other procedures are carried out, eventually leading to the launch of the cell phone repair business.

• Get All Necessary Equipment Ready

By wanting to start up a cell phone repair business, this is a necessary step in the commencement of business operations. Without the tools required for repairs, it is impossible to start anything tangible.

Among the tools needed are the digitizer separator, an anti-static brush, suction cup, heat gun, universal smartphone tool kit among other equipment which can be found on eBay.com Hence, adequate preparations must have been made in purchasing the tools and equipment needed, including the office furniture and renting the shop from where the business would be located.

• Following Your Business Plan

This is necessary if you are to realize meaningful growth in your cell phone repair business. Every aspect of the business as laid down in the business plan must be followed or implemented carefully.

This is especially true of the marketing, operational and management sections as they are the first areas that will need to be gotten right. All the contents of your business plan should be binding on your business and followed with all vigor and diligence.

• Get the Services of an Accountant

This is very necessary as the accountant helps in tracking the cash flow in and out of the business and balancing the same to ensure that the business is not losing out through unnecessary expenditures helping to block harmful leakages.

Through the services rendered by the accountant, the entrepreneur can have a wholesome look of the business operations to know if things are going right or wrong and to effect necessary changes in grey areas requiring urgent attention.

• Location is Key

This is a key requirement for businesses, especially a cell phone repair business. The location of this type of business can be the difference between profits and losses.

For a cell phone repair business, it should be located in areas with a lot of foot traffic such as in shopping malls or within the central business districts to benefit from the opportunities inherent in the population.

• What is your Niche?

This is necessary to guard against the tendency for disorganization. Knowing your niche or your particular area of specialization in the cell phone repair business industry helps in giving a clearer vision and goal to the business.

There are various products or brands (such as Apple phone products, Samsung, Xiaomi amongst many others) with an attendant variety in phone repair businesses than specialize in particular brands. However, some repair all phone brand types, but whatever the case, you have to know what works for you and stick by it.

• Your First Clients

These are most likely to be one’s associates, friends, family, and close relatives. These set of people will help in advertising or building your client base through word of mouth marketing until the business begins to have other loyal clientele that will only stick around if the cell phone repair services rendered to them are satisfactory.

CELL PHONE REPAIR BUSINESS PLAN EXAMPLE

Here is a sample business plan for starting a cell phone repair shop.

This article offers tips for people that are interested in starting up a cell phone repair company. It contains the needed information that is needed to write a simple and detailed business plan for a cell phone repair company.

Below is a cell phone repair company business plan sample

Business Name: Blue Skye Cell Phone Repair Company

Executive Summary

Our Products and Services

Vision Statement

Mission Statement

Business Structure

Market Analysis

• Sales and Marketing Strategy

Financial Plan

Competitive Advantage

Blue Skye phone repair company is a licensed phone repair company that offers all manner of cell phone repair services like fixing cell phones, fixing tablets, fixing smartphones, fixing tablets, battery replacement, screen repairs, and other phone associated issues. We own a facility in the heart of Detroit and have the aim of becoming one of the most successful phone repair companies in Detroit of all time.

Blue Skye phone Repair Company is owned by a James Blacky, a former engineer at Apple. Funding this business is not going to be much of an issue because James already has savings. In addition to his savings, James is looking to get loans from family, friends and also from the bank.

Blue Skye cellphone Repair Company is interested in making available cell phone repair services very affordable and available to residents of Detroit and other parts of the United States. From the heart of Detroit, we will offer quality cell phone repair services to both residents of Detroit and people living in other parts of the United States.

Our vision statement is to build a trustworthy tech repair company that can always be relied on to provide the needed cell phone repair services, anytime, any day.

Our mission is to create a cell phone repair firm that will be renowned for quality as well as reliability. We at Blue Skye Cell Phone Repair Company are not just interested in making profits, we also have the interest of our numerous clients at heart.

At blue Skye cell phone Repair Company, we are aware of recent trends in the cell repair industry. We aim to become and stay relevant by employing the best and just the best. That’s not all we have in mind to do, we will also ensure that those we hire to work with us are hired strictly on merit and for what they can offer.

As a result of the rapid increase in demand and the use of mobile phones in today’s world, there has been an increase in job opportunities for individuals with the skills for fixing cell phones. This need for cell phone repairers has been boosted by the availability of very sensitive and fragile phones

Target Market

After carrying out our research, we have come to discover that getting our potential clients to patronize us will be very easy with the right communication skills.

Our target market includes individuals from all walks of life. Some of them include smartphone owners in our catchment area, tablet owners in our environment, cell phone owners in our environment, and finally, organizations that employ the use of smartphones and cell phones in the day to day running of their businesses.

Sales and Marketing Strategies

We have carefully devised some strategies that will help us make good and quick sales in this business. Some of them include

• Top-notch customer service
• A reduced price
• Adverts in Newspapers

Source of Startup Capital

To get this business started, we will need at least $50,000. This money will be used in getting an office space, not forgetting the materials needed to run this company and also to sponsor adverts. At the moment, we have been able to raise 35,000 from personal savings, from gifts and loans from family and friends. The remaining amounts that are needed to start this business will be sourced from the bank.

It takes more than top-level IT skills to make it in the business of cell phone repairs. One vital ingredient that is needed to survive in this business and that should not be swept under the carpet is networking. The right network of professionals determines who gets what contract to repair, maintain and supply cell phones.

We aim at competing favorably in this business by being able to meet strict deadlines and work closely with our team of engineers

This is a business plan for Blue Skye Cell Phone Repair Company. It is a firm owned by James Blacky and will meet the cell phone needs of the residents of Detroit.

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Cell Phone Repair Business Plan Template

Cell phone repair business plan.

You’ve come to the right place to create your Cell Phone Repair business plan.

We have helped over 1,000 entrepreneurs and business owners create business plans and many have used them to start or grow their Cell Phone Repair businesses.

Below is a template to help you create each section of your Cell Phone Repair business plan.

Executive Summary

Business overview.

Aurora Phone Repair is a cell phone repair business located in Aurora, IL. We offer a wide suite of services that address the most common issues and damages that occur to cell phones. These include screen repairs, battery replacements, and water damage repairs. In addition to repairs, we also sell a variety of phone accessories, such as cases, screen protectors, and chargers.

Aurora Phone Repair is founded and run by Tim Bradshaw. Tim has been a phone and tech geek for years and has purchased several of the most popular and expensive phones on the market. A year ago, he broke his high-end phone and found that no repair shop was willing to fix it. He was able to repair it on his own and found that his skills exceeded those of local repair shops. That’s when he decided to open his own phone repair shop using his expertise in technology and extensive skill set in fixing electronics. With his skill and the right team, Tim expects his business will become the most popular phone repair business in the area in the next five years.

Product Offering

Aurora Phone Repair is a one-stop shop for all one’s phone repair needs. We can repair nearly everything from a cracked screen to water damage. We will have a full staff of trained professionals with years of experience repairing phones and other electronics. As such, we can repair many of the problems that phones have in their lifetime, including problems our competitors won’t fix. In addition to repairs, we also sell a limited variety of phone accessories, such as earbuds, cases, and chargers.

Customer Focus

Aurora Phone Repair will target phone owners in Aurora, Illinois. In the modern age, this includes nearly all of the population, but we expect most of our customers will be young adults or demographics that can’t afford to replace their phones often. We will also target small and medium-sized businesses that provide their employees with work cell phones. No matter the customer, Aurora Phone Repair will deliver the best communication, service, and results.

Management Team

Aurora Phone Repair is owned and run by Tim Bradshaw, a phone aficionado who has extensive experience repairing and upgrading electronics. He started the business after failing to find a nearby shop that could fix his phone. He was able to fix it himself and found that his skills were superior to many of the local repair shops. After this experience, he decided to open his own repair shop so he could help the residents of Aurora fix their phones.

Success Factors

Aurora Phone Repair will be able to achieve success by offering the following competitive advantages:

• Skilled team of phone repair technicians who will be able to diagnose and repair a wide variety of phone issues in a timely manner.
• Same-day appointments and quick repair services.
• The founder has extensive experience repairing electronics and will only hire staff members who also have years of experience in the industry.
• Competitive pricing along with several promotions and discounts.

Financial Highlights

Aurora Phone Repair is seeking $175,000 in debt financing to launch its phone repair business. The funding will be dedicated to securing the shop location and purchasing phone repair equipment and supplies. Funding will also be dedicated towards three months of overhead costs to include the payroll of the staff and marketing expenses. The breakout of the funding is below:

• Phone repair shop build-out: $50,000
• Equipment, supplies, and materials: $25,000
• Three months of overhead expenses (payroll, utilities): $50,000
• Marketing costs: $25,000
• Working capital: $25,000

The following graph below outlines the pro forma financial projections for Aurora Phone Repair.

Company Overview

Who is aurora phone repair.

Aurora Phone Repair is a cell phone repair business located in Aurora, IL dedicated to providing the best services in the industry. We can repair nearly any common phone damage or issue including screen repairs, battery replacements, and water damage repairs. We have the most experienced staff of professionals in the area and can even repair issues rejected by other phone repair shops. We are committed to providing our customers with the best possible service and only use the highest quality parts and tools to get the job done.

  Aurora Phone Repair is founded and run by Tim Bradshaw. Tim has been a phone and tech geek for years and has purchased several of the most popular and expensive phones on the market. A year ago, he broke his high-end phone and found that no repair shop was willing to fix it. He was able to repair it on his own and found that his skills exceeded those of local repair shops. That’s when he decided to open his own phone repair shop using his expertise in technology and extensive skill set in fixing electronics. With his skill and the right team, Tim expects his business will become the most popular phone repair business in the area in the next five years.

Aurora Phone Repair’s History

Upon surveying the local customer base and finding potential shop locations, Tim Bradshaw incorporated Aurora Phone Repair as an S-Corporation on August 1, 2023.

The business is currently being run out of Tim’s home office, but once the lease on the shop location is finalized, all operations will be run from there.

Since incorporation, Aurora Phone Repair has achieved the following milestones:

• Found a potential location for the shop
• Developed the company’s name, logo, and website
• Created the list of services the company will provide
• Determined equipment and inventory requirements
• Began recruiting key employees

Aurora Phone Repair’s Services

Aurora Phone Repair is a one-stop shop for all of Aurora’s phone repair needs. We offer a wide range of services, including:

• Screen repair
• Battery replacement
• Water damage repair
• Charging port repair
• Speaker repair
• Microphone repair
• Camera repair
• Home button repair
• Power button repair
• Volume button repair
• Back cover replacement

In addition to repairs, we sell a limited selection of phone accessories, including:

• Phone cases
• Screen protectors

Industry Analysis

The cell phone repair industry has experienced overall growth over the past several years. The main reason for this growth is due to inflation. The rising cost of phones is felt by everyone, no matter what model they choose. While simple smartphones cost about $200-300, a good phone will easily cost upwards of $1000. Inflation is making it much harder to replace phones, so many head to phone repair services to fix any issues and keep their phones working for as long as possible. This is further amplified by the staggering minimum wage and high unemployment rate.

Furthermore, though technology is getting more expensive, it is also becoming more replaceable. Many forms of technology begin to show problems within months or a few years of use. As such, many people replace their phones every few years or even yearly. However, many people cannot afford to do this so they either must settle for a less-than-optimal functioning phone or phone repair services.

According to UnivDatos, the Smartphone Repair Market was valued at $185 billion in 2020 and is expected to grow at a CAGR of 5% from now until 2027. This is moderate growth that shows there is demand for these services. As such, we expect that Aurora Phone Repair will be highly profitable over the next several years.

Customer Analysis

Demographic profile of target market, customer segmentation.

Aurora Phone Repair will primarily target the following customer profiles:

• Individual cell phone owners
• Lower and middle-class residents
• Small businesses

Competitive Analysis

Direct and indirect competitors.

Aurora Phone Repair will face competition from other companies with similar business profiles. A description of each competitor company is below.

iFix is a cell phone repair company that offers extensive repairs for iPhones. They have a team of certified technicians who can repair any model of iPhone, including the earliest models. The team is highly experienced and is able to repair many issues that even Apple stores won’t resolve. iFix is particularly loved for their pricing, which is much more affordable than other iPhone repair services or purchasing a brand-new phone. Though they are extremely popular, since they only repair iPhones, they will only be a minor competitor for our target demographic.

UBreakIFix is a national chain of phone repair stores that offers same-day repairs for most types of phones. They have a team of certified technicians who can repair both hardware and software issues. UBreakIFix is known for its wide range of services, as well as its friendly and knowledgeable staff. The company is also known for its convenience, offering long hours and multiple locations. UBreakIFix will be our biggest competitor.

Mobile Phone Repair Services

Mobile Phone Repair Services is a local mobile phone repair company that offers repairs for all types of phones. They have a team of experienced technicians who can repair both hardware and software issues. They don’t have a shop location; instead, they offer mobile services to repair phones at customer’s homes or offices. Though these services are highly convenient, they also come with an extra cost. Those who have the time to visit a shop will prefer to save money by getting their phone repaired by Aurora Phone Repair.

Competitive Advantage

Aurora Phone Repair will be able to offer the following advantages over the competition:

• Client-oriented service : Aurora Phone Repair is committed to providing client-oriented service that offers personalized repair services for every client.
• Management : Tim Bradshaw has been extremely successful in repairing phones and other technology and will be able to use his previous experience to grant his clients extensive phone repair services. His unique qualifications will serve customers in a much more sophisticated manner than Aurora Phone Repair’s competitors.
• Affordability : Many people who hire phone repair services do not have much disposable income. Otherwise, they would easily replace their broken phones with new ones. Aurora Phone Repair will offer all of its services at an affordable rate to ensure that our customers never break the bank to get their phones fixed.

Marketing Plan

Brand & value proposition.

Aurora Phone Repair will offer the unique value proposition to its clientele:

• Reliable results in a timely manner for most repairs.
• Competitive pricing and discounts for regular customers.
• Knowledgeable and friendly staff.

Promotions Strategy

The promotions strategy for Aurora Phone Repair is as follows:

Social Media Marketing

The company will enlist the help of a marketing specialist to create accounts on social media platforms such as Linkedin, Twitter, Instagram, Facebook, TikTok, and YouTube. The marketing specialist will ensure Aurora Phone Repair maintains an active social media presence with regular updates and informative content.

Website/SEO Marketing

Aurora Phone Repair will create a company website. The website will be well organized, informative, and list all the services that Aurora Phone Repair is able to provide. The company’s marketing specialist will also manage the company’s website presence with SEO marketing tactics so that when someone types in a search engine “Aurora phone repair shop” or “phone repair shop near me,” Aurora Phone Repair will be listed at the top of the search results.

Word of Mouth/Referrals

Aurora Phone Repair will encourage word-of-mouth marketing from loyal and satisfied clients. The company will incentivize its existing customer base to encourage friends and colleagues to hire our services.

Print Advertising

Aurora Phone Repair will invest in professionally designed print ads to display in programs or flyers and to put in magazines, newspapers, and direct mailers.

The pricing of Aurora Phone Repair will be moderate and on par with competitors so customers feel they receive value when purchasing the company’s superior repair services.

Operations Plan

The operations plan for Aurora Phone Repair is as follows: Operation Functions:

• Tim Bradshaw will be the owner of Aurora Phone Repair. He will run the general operations, help with repairs, and provide customer service. Tim will spend the next several months hiring the following staff:
• Two to four part-time staff to help repair phones and provide customer service.
• A part-time marketing specialist who will manage the marketing and promotional campaigns.
• A part-time accountant who will manage all client invoicing, billing, and payables.

Milestones:

Aurora Phone Repair aims to open in the next six months. The following are the milestones needed in order to obtain this goal.

• 9/1/2023 – Execute lease for prime location.
• 9/15/2023 – Begin build out of repair shop location.
• 10/1/2023 – Hire and train employees.
• 10/15/2023 – Start social media marketing campaign
• 11/1/2023 – Purchase initial inventory of equipment and supplies.
• 11/15/2023 – Grand opening of Aurora Phone Repair.

Tim Bradshaw is the founder and CEO of Aurora Phone Repair. He started the company after his own phone broke and was unable to find a reliable and affordable repair service. Tim saw a need for a better phone repair experience and decided to fill it. He learned how to repair his own phone and then set out to start his own company. Tim is committed to staffing the company with the most experienced repair technicians in the area who can repair nearly any damaged phone they come across.

Though Tim has never run a company of his own, he has considerable experience in repairing and upgrading technology, so he can provide the primary functions of the company. He will hire several other staff who can help him with the aspects of the business he is unfamiliar with, such as marketing and accounting.

Financial Plan

Key revenue & costs.

The revenue drivers for Aurora Phone Repair are the fees charged to customers in exchange for the company’s phone repair services.

The cost drivers will be the overhead costs required in order to staff a phone repair shop. The expenses will be the payroll cost, utilities, phone repair equipment and supplies, and marketing materials.

Funding Requirements and Use of Funds

Key assumptions.

The following outlines the key assumptions required in order to achieve the revenue and cost numbers in the financials and pay off the startup business loan.

• Average number of phones serviced per month: 150
• Average cost per repair: $100
• Overhead costs per year: $20,000

Financial Projections

Income statement, balance sheet, cash flow statement, cell phone repair business plan faqs, what is a cell phone repair business plan.

A cell phone repair business plan is a plan to start and/or grow your cell phone repair business. Among other things, it outlines your business concept, identifies your target customers, presents your marketing plan and details your financial projections.

You can easily complete your Cell Phone Repair business plan using our Cell Phone Repair Business Plan Template here .

What are the Main Types of Cell Phone Repair Businesses? 

There are a number of different kinds of cell phone repair businesses , some examples include: Mail-In Cell Phone Repair Service, Brick-and-Mortar Phone Repair Service, and White Label Cell Phone Repair.

How Do You Get Funding for Your Cell Phone Repair Business Plan?

Cell Phone Repair businesses are often funded through small business loans. Personal savings, credit card financing and angel investors are also popular forms of funding.

What are the Steps To Start a Cell Phone Repair Business?

Starting a cell phone repair business can be an exciting endeavor. Having a clear roadmap of the steps to start a business will help you stay focused on your goals and get started faster.

1. Develop A Cell Phone Repair Business Plan - The first step in starting a business is to create a detailed cell phone repair business plan that outlines all aspects of the venture. This should include potential market size and target customers, the services or products you will offer, pricing strategies and a detailed financial forecast. 

2. Choose Your Legal Structure - It's important to select an appropriate legal entity for your cell phone repair business. This could be a limited liability company (LLC), corporation, partnership, or sole proprietorship. Each type has its own benefits and drawbacks so it’s important to do research and choose wisely so that your cell phone repair business is in compliance with local laws.

3. Register Your Cell Phone Repair Business - Once you have chosen a legal structure, the next step is to register your cell phone repair business with the government or state where you’re operating from. This includes obtaining licenses and permits as required by federal, state, and local laws.

4. Identify Financing Options - It’s likely that you’ll need some capital to start your cell phone repair business, so take some time to identify what financing options are available such as bank loans, investor funding, grants, or crowdfunding platforms.

5. Choose a Location - Whether you plan on operating out of a physical location or not, you should always have an idea of where you’ll be based should it become necessary in the future as well as what kind of space would be suitable for your operations.

6. Hire Employees - There are several ways to find qualified employees including job boards like LinkedIn or Indeed as well as hiring agencies if needed – depending on what type of employees you need it might also be more effective to reach out directly through networking events.

7. Acquire Necessary Cell Phone Repair Equipment & Supplies - In order to start your cell phone repair business, you'll need to purchase all of the necessary equipment and supplies to run a successful operation.

8. Market & Promote Your Business - Once you have all the necessary pieces in place, it’s time to start promoting and marketing your cell phone repair business. This includes creating a website, utilizing social media platforms like Facebook or Twitter, and having an effective Search Engine Optimization (SEO) strategy. You should also consider traditional marketing techniques such as radio or print advertising. 

Mobile Mechanic Business Plan Template

Written by Dave Lavinsky

Mobile Mechanic Business Plan

Over the past 20+ years, we have helped over 500 entrepreneurs and business owners create business plans to start and grow their mobile mechanic companies. 

If you’re unfamiliar with creating a mobile mechanic business plan, you may think creating one will be a time-consuming and frustrating process. For most entrepreneurs it is, but for you, it won’t be since we’re here to help. We have the experience, resources, and knowledge to help you create a great business plan.

In this article, you will learn some background information on why business planning is important. Then, you will learn how to write a mobile mechanic business plan step-by-step so you can create your plan today.

Download our Ultimate Business Plan Template here >

What Is a Business Plan?

A business plan provides a snapshot of your mobile mechanic business as it stands today, and lays out your growth plan for the next five years. It explains your business goals and your strategies for reaching them. It also includes market research to support your plans.

Why You Need a Business Plan

If you’re looking to start a mobile mechanic business or grow your existing mobile mechanic company, you need a business plan. A business plan will help you raise funding, if needed, and plan out the growth of your mobile mechanic business to improve your chances of success. Your mobile mechanic business plan is a living document that should be updated annually as your company grows and changes.

Sources of Funding for Mobile Mechanic Businesses

With regards to funding, the main sources of funding for a mobile mechanic business are personal savings, credit cards, bank loans, and angel investors. When it comes to bank loans, banks will want to review your business plan (hand it to them in person or email to them as a PDF file) and gain confidence that you will be able to repay your loan and interest. To acquire this confidence, the loan officer will not only want to ensure that your financials are reasonable, but they will also want to see a professional plan. Such a plan will give them the confidence that you can successfully and professionally operate a business. Personal savings and bank loans are the most common funding paths for mobile mechanic companies.

How to Write a Business Plan for a Mobile Mechanic Business

If you want to start a mobile mechanic business or expand your current one, you need a business plan. The guide and sample below details the necessary information for how to write each essential component of your mobile mechanic business plan.

Executive Summary

Your executive summary provides an introduction to your business plan, but it is normally the last section you write because it provides a summary of each key section of your plan.

The goal of your executive summary is to quickly engage the reader. Explain to them the kind of mobile mechanic business you are running and the status. For example, are you a startup, do you have a mobile mechanic business that you would like to grow, or are you operating a chain of mobile mechanic businesses?

Next, provide an overview of each of the subsequent sections of your plan. 

• Give a brief overv iew of the mobile mechanic industry. 
• Discuss the type of mobile mechanic business you are operating. 
• Detail your direct competitors. Give an overview of your target customers. 
• Provide a snapshot of your marketing strategy. Identify the key members of your team. 
• Offer an overview of your financial plan.

Company Overview

In your company overview, you will detail the type of mobile mechanic business you are operating.

For example, you m ight specialize in one of the following types of mobile mechanic businesses:

• Auto Mobile Mechanic : Probably the most popular type of mobile mechanic, a wide variety of services are available to service or repair vehicles within a geographical region. This may include assisting with emergency mechanical repairs for a car, an oil change for a car parked in a business lot, checking the tire pressure of a car in a customer’s driveway or replacing auto windshield wipers on a busy downtown street.   
• Heavy Equipment Mobile Mechanic: Although not as frequently needed, a mobile mechanic service that specializes in repairing or servicing heavy equipment vehicles typically garners a higher rate-of-pay than autos and generally offers more specialized repairs. 
• Motorcycle and Quad Mobile Mechanic: The focus of this type of mobile mechanic service is on street and dirt motorcycles, as well as quad vehicles of all types. Street motorcycles need regular servicing to change the oil and check parts. Because dirt motorcycles and quads are often used on farms or ranches, repairs and servicing of both are frequently needed.
• Recreational Vehicle Mobile Mechanic: Most customers of a recreational vehicle mobile mechanic company do not service or repair their own vehicles. As a result, mobile mechanics who specialize in recreational vehicle service and repair typically have a sizable customer base. Repairs of recreational vehicles often take place by a highway and 24/7 service is usually offered at an additional cost to the customer.

In addition to explaining the type of mobile mechanic business you will operate, the company overview needs to provide background on the business.

Include answers to questions such as:

• When and why did you start the business?
• What milestones have you achieved to date? Milestones could include the number of autos serviced or repaired, the addition of services to multiple cities, or the increase of customers who have appointments for regular oil changes. 
• What is your legal business structure? Are you incorporated as an S-Corp? An LLC? A sole proprietorship? Explain your legal structure here.

Industry Analysis

In your industry or market analysis, you need to provide an overview of the mobile mechanic industry.

While this may seem unnecessary, it serves multiple purposes.

First, researching the mobile mechanic industry educates you. It helps you understand the market in which you are operating. 

Secondly, market research can improve your marketing strategy, particularly if your analysis identifies market trends.

The third reason is to prove to readers that you are an expert in your industry. By conducting the research and presenting it in your plan, you achieve just that.

The following questions should be answered in the industry analysis section of your mobile mechanic business plan:

• How big is the mobile mechanic industry (in dollars)?
• Is the market declining or increasing?
• Who are the key competitors in the market?
• Who are the key suppliers in the market?
• What trends are affecting the industry?
• What is the industry’s growth forecast over the next 5 – 10 years?
• What is the relevant market size? That is, how big is the potential target market for your mobile mechanic business? You can extrapolate such a figure by assessing the size of the market in the entire country and then applying that figure to your local population.

Customer Analysis

The customer analysis section of your mobile mechanic business plan must detail the customers you serve and/or expect to serve.

The following are examples of customer segments: individual auto owners, owners of heavy equipment vehicles, recreational vehicle owners, motorcycle and quad owners.

As you can imagine, the customer segment(s) you choose will have a great impact on the type of mobile mechanic business you operate. Clearly, auto owners would respond to different marketing promotions than heavy equipment vehicle owners, for example.

Try to break out your target customers in terms of their demographic and psychographic profiles. With regards to demographics, including a discussion of the ages, genders, locations, and income levels of the potential customers you seek to serve.

Psychographic profiles explain the wants and needs of your target customers. The more you can recognize and define these needs, the better you will do in attracting and retaining your customers. Ideally you can speak with a sample of your target customers before writing your plan to better understand their needs.

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With Growthink’s Ultimate Business Plan Template you can finish your plan in just 8 hours or less!

Competitive Analysis

Your competitive analysis should identify the indirect and direct competitors your business faces and then focus on the latter.

Direct competitors are othe r mobile mechanic businesses. 

Indirect competitors are other options that customers have to purchase from that aren’t directly competing with your product or service. This includes auto repair shops, auto parts stores, motorcycle service centers, and recreational vehicle repair services. You need to mention direct competition, as well.

For each direct competitor, provide an overview of their business and document their strengths and weaknesses. Unless you once worked at your competitors’ businesses, it will be impossible to know everything about them. But you should be able to find out key things about them such as

• What types of customers do they serve?
• What type of mobile mechanic business are they?
• What is their pricing (premium, low, etc.)?
• What are they good at?
• What are their weaknesses?

With regards to the last two questions, think about your answers from the customers’ perspective. And don’t be afraid to ask your competitors’ customers what they like most and least about them.

The final part of your competitive analysis section is to document your areas of competitive advantage. For example:

• Will you provide options for 24-hour emergency services?
• Will you offer services that your competition doesn’t?
• Will you provide customer service that includes a free amenity?
• Will you offer specialized discounts for packages, such as a service plus cleaning?

Think about ways you will outperform your competition and document them in this section of your plan.

Marketing Plan

Traditionally, a marketing plan includes the four P’s: Product, Price, Place, and Promotion. For a mobile mechanic business plan, your marketing strategy should include the following:

Product : In the product section, you should reiterate the type o f mobile mechanic company that you documented in your company overview. Then, detail the specific products or services you will be offering. For example, will you provide an oil change and tire check as part of every auto service visit? Will you carry specific repair tools and supplies in your vehicle to meet the needs of heavy equipment vehicles? Will you stock recreational vehicle quick-fix parts in your vehicle for emergency use?   

Price : Document the prices you will offer and how they compare to your competitors. Essentially in the product and price sub-sections of yo ur plan, yo u are presenting the services you offer and their prices.

Place : Place refers to the site of your mobile mechanic company. Document where your company is situated and mention how the site will impact your success. For example, is your mobile mechanic business located in a busy used auto sales district, at your home, or in a small garage in an urban neighborhood? Discuss how your site might be the ideal location for your customers.

Promotions : The final part of your mobile mechanic marketing plan is where you will document how you will drive potential customers to your location(s). The following are some promotional methods you might consider:

• Advertise in local papers, radio stations and/or magazines
• Reach out to websites 
• Distribute flyers
• Engage in email marketing
• Advertise on social media platforms
• Improve the SEO (search engine optimization) on your website for targeted keywords

Operations Plan

While the earlier sections of your business plan explained your goals, your operations plan describes how you will meet them. Your operations plan should have two distinct sections as follows.

Everyday short-term processes include all of the tasks involved in running your mobile mechanic business, including answering calls, setting appointments for regular servicing, stocking supplies and equipment, and monitoring 24/7 emergency service calls, etc. 

Long-term goals are the milestones you hope to achieve. These could include the dates when you expect to service your Xth auto, or when you will reach $X in revenue. It could also be when you expect to expand your mobile mechanic business to a new city.

Management Team

To demonstrate your mobile mechanic business’ potential to succeed, a strong management team is essential. Highlight your key players’ backgrounds, emphasizing those skills and experiences that prove their ability to grow a company. 

Ideally, you and/or your team members have direct experience in managing mobile mechanic businesses. If so, highlight this experience and expertise. But also highlight any experience that you think will help your business succeed.

If your team is lacking, consider assembling an advisory board. An advisory board would include 2 to 8 individuals who would act as mentors to your business. They would help answer questions and provide strategic guidance. If needed, look for advisory board members with experience in managing a mobile mechanic business or successfully running a vehicle repair shop.

Financial Plan

Your financial plan should include your 5-year financial statement broken out both monthly or quarterly for the first year and then annually. Your financial statements include your income statement, balance s heet, and cash flow statements.

Income Statement

An income statement is more commonly called a Profit and Loss statement or P&L. It shows your revenue and then subtracts your costs to show whether you turned a profit or not.

In developing your income statement, you need to devise assumptions. For example, will you service 100 autos per month, repair 20 recreational vehicles, or provide emergency services 10 times monthly ? And will sales grow by 2% or 10% per year? As you can imagine, your choice of assumptions will greatly impact the financial forecasts for your business. As much as possible, conduct research to try to root your assumptions in reality.

Balance Sheets

Balance sheets show your assets and liabilities. While balance sheets can include much information, try to simplify them to the key items you need to know about. For instance, if you spend $50,000 on building out your mobile mechanic business, this will not give you immediate profits. Rather it is an asset that will hopefully help you generate profits for years to come. Likewise, if a lender writes you a check for $50,000, you don’t need to pay it back immediately. Rather, that is a liability you will pay back over time.

Cash Flow Statement

Your cash flow statement will help determine how much money you need to start or grow your business, and ensure you never run out of money. What most entrepreneurs and business owners don’t realize is that you can turn a profit but run out of money and go bankrupt. 

When creating your Income Statement and Balance Sheets be sure to include several of the key costs needed in starting or growing a mobile mechanic business:

• Cost of your mobile mechanic vehicle, repair equipment and supplies
• Payroll or salaries paid to staff
• Business insurance
• Other start-up expenses (if you’re a new business) like legal expenses, permits, computer software, and equipment

Attach your full financial projections in the appendix of your plan along with any supporting documents that make your plan more compelling. For example, you might include your home office location as a cost-saving feature and offer a list of already-established customers for monthly vehicle servicing. 

Writing a business plan for your mobile mechanic business is a worthwhile endeavor. If you follow the template above, by the time you are done, you will truly be an expert. You will understand the mobile mechanic industry, your competition, and your customers. You will develop a marketing strategy and will understand what it takes to launch and grow a successful mobile mechanic business.

Mobile Mechanic Business Plan FAQs

What is the easiest way to complete my mobile mechanic business plan.

Growthink's Ultimate Business Plan Template allows you to quickly and easily write your mobile mechanic business plan.

How Do You Start a Mobile Mechanic Business?

Starting a mobile mechanic business is easy with these 14 steps:

• Choose the Name for Your Mobile Mechanic Business
• Create Your Mobile Mechanic Business Plan
• Choose the Legal Structure for Your Mobile Mechanic Business
• Secure Startup Funding for Your Mobile Mechanic Business (If Needed)
• Secure a Location for Your Business
• Register Your Mobile Mechanic Business with the IRS
• Open a Business Bank Account
• Get a Business Credit Card
• Get the Required Business Licenses and Permits
• Get Business Insurance for Your Mobile Mechanic Business
• Buy or Lease the Right Mobile Mechanic Business Equipment
• Develop Your Mobile Mechanic Business Marketing Materials
• Purchase and Setup the Software Needed to Run Your Mobile Mechanic Business
• Open for Business

Where Can I Download a Free Business Plan Template PDF?

Click here to download the pdf version of our basic business plan template.

Our free business plan template pdf allows you to see the key sections to complete in your plan and the key questions that each must answer. The business plan pdf will definitely get you started in the right direction.

We do offer a premium version of our business plan template. Click here to learn more about it. The premium version includes numerous features allowing you to quickly and easily create a professional business plan. Its most touted feature is its financial projections template which allows you to simply enter your estimated sales and growth rates, and it automatically calculates your complete five-year financial projections including income statements, balance sheets, and cash flow statements. Here’s the link to our Ultimate Business Plan Template.

Don’t you wish there was a faster, easier way to finish your Mobile Mechanic business plan?

OR, Let Us Develop Your Plan For You

Since 1999, Growthink has developed business plans for thousands of companies who have gone on to achieve tremendous success.   Click here to hire someone to write a business plan for you from Growthink’s team.

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A Sample Cell Phone Repair Business Plan Template

Are you about starting a cell phone repair business? If YES, here is a complete sample cell phone repair business plan template & feasibility study you can use for FREE . Cell phones are a very essential commodity that nearly every one owns. This is because of the need to keep in touch with people and be abreast with things. This is essentially one of the reasons why there has been the emergence of various cell phone companies.

These experts make sure that they come up with the best technology options for all those who buy their brand. There are times when phones may begin to pose a challenge. Those who already have gone to learn the ropes of how phones are repaired know the importance of solving all phone problems. One of the ways which you are able to learn how to repair phones is by going to a skill school where you can learn the ropes as well as go to a business school where you can be taught how to manage a business.

1. Industry Overview

Cell phones are used for several purposes; basically, people make use of cell phone to keep in touch with their family members and friends and for conducting their businesses et al. Some people have more than one cell phone which are used for different purposes, such as for business and personal use.

Hence, the growing demand of cell phones has indeed open – up a profitable business opportunity cum industry for aspiring entrepreneurs all over the globe. Basically, the cell phones repair services industry repairs, service and maintains cell phones and tablets such as iPads or other similar telecommunication cum electronic devices.

Companies that operate in this industry include physical cell phones repair stores (brick-and-mortar stores) which allow customers to bring in their cell phones for repair and virtual cell phones repair stores (online cell phones repair stores) which allow customers to mail in devices that need repairs.

The Cell Phones Repair Services industry is an open industry hence a low level of market share concentration. Even though large multiservice agencies operate in the industry, revenue is also spread among thousands of small firms and freelancers.

As a matter of fact, no single cell phones repair company can account for more than 5.0 percent of the total revenue generated in the industry. This is the reason why smaller cell phones repair business accounts for a large percent of the players in the cell phones repair services industry.

The industry is still dominated by original equipment manufacturers (OEMs), which are companies that have their own services centers where customers can repair or replace the same products that they purchase from them.

In most cases, because of the warrantee that comes with the cell phones or any devices manufactured by these companies, it is cheaper for them to have their repair cum customer service centers in key cities where they have high market concentration. Such centers could be outsourced or fully managed by the manufacturing company.

Statistics has it that the Cell Phone Repair industry in the united states of America, is worth $4bn, with an estimated growth rate of 1.7 percent. There are about 8,117 legally registered cell phones repair businesses scattered across the United States of America and they are responsible for employing about 21,758 people.

No doubt everybody will quite agree that the cell phones repair services industry has come to stay and of course it is one industry that plays key roles not only in the business world, but also in almost all the aspect of what goes around in our world today as long as cell phones are involved and would need to be repaired, serviced or maintained.

Over and above, the cell phone repair service industry is very open to any aspiring entrepreneur who has acquired the required trainings, skills and perhaps professional certifications to start his or her own cell phones repair business can of course make good money from the industry.

2. Executive Summary

Ariel Cell Phones Repair Shop, LLC is a licensed and standard one stop cell phone repair shop. We have been able to secure a standard and well – positioned office facility in a central business district in Los Angeles – California. We are a cell phone repair company that is set to compete in the highly competitive cell phone repair services industry not only in Los Angeles – California, but also throughout the United States market.

Ariel Cell Phones Repair Shop, LLC will offer all aspect of cell phone repair services such as Repairing cell phones, Repairing smartphones, Repairing tablets, Screen repair, Water damage repair, Battery replacement, Cosmetic damage repair, and other cell phones repair and mobile apps related services.

Our business goal is to become one of the leading cell phone repair shops in Los Angeles and we will make sure that we do all we can to compete favorably with leaders in the industry including cell phone manufacturing companies that are also into cell phone repairs and servicing.

Our workers are going to be selected from a pool of certified and highly experienced cell phone repair engineers and technicians in and around Los Angeles – California and also from any part of the United States of America as the business grows.

We will make sure that we take all the members of our workforce through the required trainings that will position them to meet the expectation of the company and to compete with leading cell phone repair companies in the United States and throughout the globe.

At Ariel Cell Phones Repair Shop, LLC our client’s best interest will always come first, and everything we do will be guided by our values and professional ethics. We will ensure that we hold ourselves accountable to the highest standards by meeting our client’s needs precisely and completely.

We will cultivate a working environment that provides a human, sustainable approach to earning a living, and living in our world, for all our partners, employees and for our clients.

Ariel Cell Phones Repair Shop, LLC is founded by Engr. Donald Clinton a computer cum cell phone engineer per excellence who graduated with from Illinois Institute of Technology (B.Engr. Computer Engineering) and his friend and business partner for many years Kelvin Lindsay (B.Sc. Business Management).

They have a combine experience that can help them build Ariel Cell Phones Repair Shop, LLC to favorably compete with other leading cell phone repair businesses in the United States of America.

3. Our Products and Services

Much more than being in the repair service business, we will offer some cell phone products that will help maximize the phones. Ariel Cell Phones Repair Shop, LLC was established with the aim of maximizing profits in the cell phone repair services industry.

We want to compete favorably with the leading cell phone repair companies in the United States which is why we have but in place a competent quality assurance team that will ensure that every repair jobs carried out or related services rendered meet and even surpass our customers’ expectations.

We will work hard to ensure that Ariel Cell Phones Repair Shop, LLC is not just accepted in Los Angeles – California but also in other cities in the United States of America where we intend opening our outlets. Our products and services are listed below:

• Repairing cell phones
• Repairing smartphones
• Repairing tablets
• Screen repair
• Water damage repair
• Battery replacement
• Cosmetic damage repair
• Other cell phones repair and mobile apps related services

4. Our Mission and Vision Statement

• Our vision is to establish a standard and world class cell phone repair company whose services and brand will not only be accepted in Los Angeles California but also in other cities in the United States of America.
• Our mission is to provide professional cell phone repair services and other related services that will assist cell phones, smart phones and tablets owners in ensuring that their mobile gadgets are always in good shape to help them communicate with their family and friends and also carry out their business.
• We want to build a cell phone repair company that can favorably compete with other leading brands in the cell phone repair services industry.

Our Business Structure

Ariel Cell Phones Repair Shop, LLC, is a cell phone repair company that intends to start small in Los Angeles, but hope to grow big in order to compete favorably with leading cell phone repair companies in the industry both in the United States and on a global stage.

We are aware of the importance of building a solid business structure that can support the picture of the kind of world class business we want to own. This is why we are committed to only hire the best hands within our area of operations.

At Ariel Cell Phones Repair Shop, LLC, we will ensure that we hire people who are qualified, hardworking, creative, customer centric and are ready to work to help us build a prosperous business that will benefit all the stake holders (the owners, workforce, and customers).

As a matter of fact, profit-sharing arrangement will be made available to all our senior management staff and it will be based on their performance for a period of five years or more as agreed by the board of trustees of the company. In view of the above, we have decided to hire qualified and competent hands to occupy the following positions;

• Chief Executive Officer
• Head, Technical Services
• Human Resources and Admin Manager
• Sales and Marketing Executive
• Cell Phones Repair and Maintenance Engineers and Technicians (10)

Client Service Executive

5. Job Roles and Responsibilities

Chief Executive Officer – CEO:

• Increases management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.
• Responsible for providing direction for the business
• Creates, communicates, and implements the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
• Responsible for signing checks and documents on behalf of the company
• Evaluates the success of the organization

Head, Technical Services:

• Serves as project manager of the organization; works directly with employees
• Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.
• Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
• Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.
• Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Makes certain that the technical department perform efficiently, coordinate employee efforts, and facilitate communications between management and cell phones repairs and maintenance engineers and technicians
• Ensures that the organization work in line with international best practices.

Admin and HR Manager

• Responsible for overseeing the smooth running of HR and administrative tasks for the organization
• Maintains office supplies by checking stocks; placing and expediting orders; evaluating new products.
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Defining job positions for recruitment and managing interviewing process
• Carrying out staff induction for new team members
• Responsible for training, evaluation and assessment of employees
• Responsible for arranging travel, meetings and appointments
• Oversee the smooth running of the daily office activities.

Sales and Marketing Manager

• Manage external research and coordinate all the internal sources of information to retain the organizations’ best customers and attract new ones
• Model demographic information and analyze the volumes of transactional data generated by customer
• Identifies development opportunities; follows up on development leads and contacts; participates in the structuring and financing of projects; assures the completion of development projects.
• Writing winning proposal documents, negotiate fees and rates in line with organizations’ policy
• Responsible for handling business research, market surveys and feasibility studies for clients
• Responsible for supervising implementation, advocate for the customer’s needs, and communicate with clients
• Develops, executes and evaluates new plans for expanding increase sales
• Creates new markets cum businesses for the organization
• Empowers and motivates the sales team to meet and surpass agreed targets

Accountant / Cashier:

• Responsible for preparing financial reports, budgets, and financial statements for the organization
• Provides managements with financial analyses, development budgets, and accounting reports; analyzes financial feasibility for the most complex proposed projects; conducts market research to forecast trends and business conditions.
• Responsible for financial forecasting and risks analysis.
• Performs cash management, general ledger accounting, and financial reporting for one or more properties.
• Responsible for developing and managing financial systems and policies
• Responsible for administering payrolls
• Ensures compliance with taxation legislation
• Handles all financial transactions for Ariel Cell Phones Repair Shop, LLC
• Serves as internal auditor for Ariel Cell Phones Repair Shop, LLC.

Cell Phones Repair and Maintenance Engineers (2) and Technicians (8)

• Responsible for Repairing cell phones
• Responsible for Repairing smartphones
• Responsible for Repairing tablets
• Responsible for Screen repair
• Handle Water damage repair
• Handle Battery replacement
• Handle Cosmetic damage repair
• Handle any other cell phones repair and mobile apps related services
• Welcomes clients and potential clients by greeting them in person or on the telephone; answering or directing inquiries.
• Ensures that all contacts with clients (e-mail, walk-In center, SMS or phone) provides the client with a personalized customer service experience of the highest level
• Through interaction with clients on the phone, uses every opportunity to build client’s interest in the company’s products and services
• Manages administrative duties assigned by the creative director in an effective and timely manner
• Consistently stays abreast of any new information on the organizations’ products, promotional campaigns etc. to ensure accurate and helpful information is supplied to clients when they make enquiries .

6. SWOT Analysis

We are aware that for any business to be seen as a force to be reckoned with in the market there has to be a high level of acquaintance about the areas of strengths and weaknesses.

Ariel Cell Phones Repair Shop, LLC engaged the services of a core professional in the area of business consulting and structuring to assist our organization in building a well – structured cell phone repair business that can favorably compete in the highly competitive cell phones repair service industry in the United States and the world at large.

Part of what the team of business consultant did was to work with the management of our organization in conducting a comprehensive SWOT analysis for Ariel Cell Phones Repair Shop, LLC. Here is a summary from the result of the SWOT analysis that was conducted on behalf of Ariel Cell Phones Repair Shop, LLC:

Our core strength lies in the power of our team; our workforce. We have a team of certified and highly trained and experience cell phones repair engineers and technicians, a team with excellent qualifications and experience in various niche areas in the cell phones repair service industry. Aside from the synergy that exists in our carefully selected workforce, our services will be guided by best practices in the industry.

As a new cell phones repair company in Los Angeles – California, it might take some time for our organization to break into the market and gain acceptance especially from top profile clients in the already saturated and highly competitive cell phones repair services industry; that is perhaps our major weakness. Another weakness is that we may not have the required cash to pump into promoting our business the way we would want to.

• Opportunities:

There are lots of opportunities available in the very competitive cell phone repair business in America. No doubt, the opportunities in the cell phones repair services industry is massive considering the number of individuals who owns cell phones and other mobile communication devices and also those whose businesses depends on cell phones and other mobile communication devices. As a cell phone repair company, we are ready to take advantage of any opportunity that is available in the industry.

There isn’t a business that isn’t faced with challenges because all business at point or the other is faced with the threat situation. Hence, just like any other business, one of the major threats that we are likely going to face is economic downturn.

It is a fact that economic downturn affects purchasing / spending power. Another threat that may likely confront us is the arrival of a new cell phone repair company in same location where our target market exist and who may want to adopt same Business model like us.

7. MARKET ANALYSIS

• Market Trends

The Cell Phone Repair industry has experienced strong growth during the past decade as Smartphone and tablet usage has increased. With the rising popularity of expensive but fragile smartphones, there is indeed a major revenue boost for the industry.

One challenge that might confront players in the this industry is that in the coming years, rapid technological change, the falling price of cell phones and of course rising family and individual incomes are expected to encourage the replacement of mobile devices as against repairing them when they are damaged.

It is obvious that the Cell Phone Repair industry is highly fragmented and small businesses are known to dominate the industry. There are a large number of small companies and non – employers in the industry specializing in cell phone repair services that operate independently and are targeted to serve a small geographic region.

The industry concentration has remained very stable in the last five years, despite the fact that cell phone repair services are generally owned by small, independent operators. Lastly, the cell phones repair services industry will continue to evolve due to the advancement of cell phones technology that makes it to fragile especially the screens.

8. Our Target Market

We are aware that with the right words out there, we will be able to attract all our potential clients within a short period of starting our cell phones repair business in Los Angeles – California. Therefore, we conducted a market survey and feasibility studies and we are certain that there is a wide range of both corporate and individual clients who would need our services from time to time.

In view of that, we have created strategies that will enable us reach out to various corporate organizations and individual who we know can’t afford to do without our services. Below is a list of the people and organizations that we have specifically market our services to;

• Every individual who owns cell phones within our target locations
• Every individual who owns smart phones within our target locations
• Every individual who owns tablets et al with our target locations
• Corporate organization that make use of cell phones, smart phones and tablets to run their businesses.

Our Competitive Advantage

Surviving in the business world as a cell phone repair company requires more than, your expertise, knowing how to deliver standard repairs and maintenance but also how to network with key people that matters; decision makers that can decide who will get a cell phone supply, repair and maintenance contract.

Without a shadow of doubt, there are loads of big time investors (Cell Phones Manufacturing Companies), that have a stake in the cell phones repair services industry; but one thing is certain, there is room big enough to accommodate both the big cell phones repair companies and the small cell phones repair companies.

What smaller cell phones repair companies need to do to survive in the industry is to concentrate on providing cell phones repair, maintenance and installation services to households, individuals, estates, communities, schools, hospitals and hotels et al before bidding for big cell phones supply, repair and maintenance contracts from corporations and government agencies that operate CUG.

We are quite aware that to be highly competitive in the cell phone repair services industry means that you are not only expected to be able to deliver consistent and highly reliable cell phones repair and maintenance jobs, but you must be able to meet set targets. No one would want to continue to hire your services if don’t always meet up with the target date of completion of projects.

Our competitive advantage lies in the power of our team; our workforce. We have a team of certified and highly trained and experience cell phones repair engineers and technicians, a team with excellent qualifications and experience in various niche areas in the cell phones repair service industry. Aside from the synergy that exists in our carefully selected workforce, our services will be guided by best practices in the industry.

Lastly, all our employees will be well taken care of, and their welfare package will be among the best within our category (startups cell phones repair businesses in the United States) in the industry. It will enable them to be more than willing to build the business with us and help deliver our set goals and achieve all our business aims and objectives.

9. SALES AND MARKETING STRATEGY

• Sources of Income

When the issue of funding comes to mind, pone of the things that accompanies that thought is where to get the startup funds from. Ariel Cell Phones Repair Shop, LLC is established with the aim of maximizing profits in the cell phone repair services industry and we are going to go all the way to ensure that we do all it takes to meet and surpass the expectations of all our clients.

Ariel Cell Phones Repair Shop, LLC will generate income by offering the following cell phones repair related services;

10. Sales Forecast

One thing is certain, there would always be cell phones, smart phones and tablets owners who would need the services of cell phones repair companies whenever their devices get damaged or stop working.

We are well positioned to take on the available market in cell phone repair services industry and we are quite optimistic that we will meet our set target of generating enough income / profits from the first six month of operations and grow our cell phones repair company to enviable heights.

We have been able to critically examine the cell phones repair market and we have analyzed our chances in the industry and we have been able to come up with the following sales forecast. The sales projection is based on information gathered on the field and some assumptions that are peculiar to similar startups in Los Angeles – California.

Below is the sales projection for Ariel Cell Phones Repair Shop, LLC, it is based on the location of our business and of course the wide range of our services and target market;

• First Year-: $150,000
• Second Year-: $250,000
• Third Year-: $500,000

N.B : This projection is done based on what is obtainable in the industry and with the assumption that there won’t be any major economic meltdown and there won’t be any major competitor offering same cell phone repair services as we do within same location. Please note that the above projection might be lower and at the same time it might be higher.

• Marketing Strategy and Sales Strategy

We are not going to take lightly advertisement. This is because we are mindful of the fact that there is stiffer competition in the cell phones repair services industry, hence we have been able to hire some of the best marketing experts to handle our sales and marketing.

Our sales and marketing team will be recruited based on their vast experience in the cell phones repair services industry and they will be trained on a regular basis so as to be well equipped to meet their targets and the overall business goal of Ariel Cell Phones Repair Shop, LLC.

Our corporate goal is to grow Ariel Cell Phones Repair Shop, LLC to become one of the top 10 cell phones repair services brands in the United States of America which is why we have mapped out strategy that will help us take advantage of the available market and grow to become a major force to reckon with not only in Los Angeles – California but also in other cities in the United States of America where we intend opening our outlets.

Ariel Cell Phones Repair Shop, LLC is set to make use of the following marketing and sales strategies to attract clients;

• Introduce our cell phones repair company by sending introductory letters alongside our brochure to individuals, corporate organizations and key stake holders.
• Advertise our business in relevant business magazines, newspapers, TV stations, and radio station.
• List our business on yellow pages ads (local directories)
• Attend relevant international and local expos, seminars, and business fairs et al
• Create different packages for different category of clients in order to work with their budgets and still deliver excellent services
• Leverage on the internet to promote our business
• Engage direct marketing approach
• Encourage word of mouth marketing from loyal and satisfied clients

11. Publicity and Advertising Strategy

We have been able to work with our brand and publicity consultants to help us map out publicity and advertising strategies that will help us walk our way into the heart of our target market. We are set to become the number one choice for both corporate clients and individual clients in the whole of Los Angeles and beyond which is why we have made provisions for effective publicity and advertisement of our cell phones repair and maintenance company.

Below are the platforms we intend to leverage on to promote and advertise Ariel Cell Phones Repair Shop, LLC;

• Place adverts on both print (newspapers and magazines) and electronic media platforms
• Sponsor relevant community based events / programs
• Leverage on the internet and social media platforms like; Instagram, Facebook , twitter, YouTube, Google + et al to promote our services
• Install our Bill Boards on strategic locations all around Los Angeles – California
• Engage in road show from time to time in targeted neighborhoods
• Distribute our fliers and handbills in target areas
• Contact corporate organizations by calling them up and informing them of Ariel Cell Phones Repair Shop, LLC and the services we offer
• List our cell phones repair and maintenance company in local directories / yellow pages
• Advertise our cell phones repair and Maintenance Company in our official website and employ strategies that will help us pull traffic to the site.
• Ensure that all our staff members wear our branded shirts and all our vehicles are well branded with our company logo et al.

12. Our Pricing Strategy

At Ariel Cell Phones Repair Shop, LLC we will keep the prices of our services below the average market rate for all of our customers by keeping our overhead low and by collecting payment in advance especially from corporate organizations who would hire our services. In addition, we will also offer special discounted rates to all our customers at regular intervals.

We are aware that there are some one – off jobs from corporate organizations or government contracts like cell phones, smart phones and tablets supply, repair and maintenance which are always lucrative, we will ensure that we abide by the pricing model that is expected from contractors or organizations that bid for such contracts.

• Payment Options

We want to give pour clients an all-round experience, where we wouldn’t be found wanting for any reason. At Ariel Cell Phones Repair Shop, LLC, our payment policy will be all inclusive because we are quite aware that different people prefer different payment options as it suits them.

Here are the payment options that we will make available to our clients;

• Payment by via bank transfer
• Payment via online bank transfer
• Payment via check
• Payment via bank draft
• Payment via mobile money
• Payment with cash

In view of the above, we have chosen banking platforms that will help us achieve our plans with little or no itches.

13. Startup Expenditure (Budget)

In setting up any business, the amount or cost will depend on the approach and scale you want to undertake. If you intend to go big by renting a place, then you would need a good amount of capital as you would need to ensure that your employees are well taken care of, and that your facility is conducive enough for workers to be creative and productive.

This means that the start-up can either be low or high depending on your goals, vision and aspirations for your business. Also we plan to work hard so that we can give our clients the best low prices ever. The tools and equipment that will be used are nearly the same cost everywhere, and any difference in prices would be minimal and can be overlooked.

As for the detailed cost analysis for starting a standard cell phones repair and maintenance company; it might differ in other countries due to the value of their money. However, this is what it would cost us to setup Ariel Cell Phones Repair Shop, LLC in the United of America;

• Business incorporating fees in the United States of America will cost – $750.
• The budget for Liability insurance, permits and license will cost – $3,500
• Acquiring an office space or warehouse that will accommodate the number of employees for at least 6 months (Re – Construction of the facility inclusive) will cost – $100,000.
• The amount required to purchase the needed software apps, tool box and repair equipment for cell phones and other mobile communications device – $15,000
• Equipping the office (computers, printers, projectors, markers, servers / internet facility, furniture, telephones, filing cabinets, and electronics) will cost – $10,000
• Amount required to purchase the needed software applications – $ 3,500
• Launching an official Website will cost – $500
• Amount need to pay bills and staff members for at least 2 to 3 months – $70,000
• Additional Expenditure such as Business cards, Signage, Adverts and Promotions will cost – $5,000

Going by the report from the market research and feasibility studies conducted, we will need about two hundred and fifty thousand (250,000) U.S. dollars to successfully set – up a large scale and standard cell phone repair and maintenance company in the United States of America.

Generating Funding / Startup Capital for Ariel Cell Phones Repair Shop, LLC

Ariel Cell Phones Repair Shop, LLC is a business that will be owned and managed by Engr. Donald Trump and his friend and business partner for many years Kelvin Lindsay. They are the sole financial of the business which is why they decided to restrict the sourcing of the start – up capital for the business to just three major sources.

These are the areas we intend generating our start – up capital;

• Generate part of the start – up capital from personal savings and sale of his stocks
• Generate part of the start – up capital from friends and other extended family members
• Generate a larger chunk of the startup capital from the bank (loan facility).

N.B: We have been able to generate about $100,000 (Personal savings $70,000 and soft loan from family members $30,000) and we are at the final stages of obtaining a loan facility of $150,000 from our bank. All the papers and document has been duly signed and submitted, the loan has been approved and any moment from now our account will be credited.

14. Sustainability and Expansion Strategy

The future of a business lies in the numbers of loyal customers that they have the capacity and competence of the employees, their investment strategy and the business structure. If all of these factors are missing from a business (company), then it won’t be too long before the business close shop.

One of our major goals of starting Ariel Cell Phones Repair Shop, LLC is to build a business that will survive off its own cash flow without the need for injecting finance from external sources once the business is officially running.

We know that one of the ways of gaining approval and winning customers over is to offer our cell phone repair and maintenance services a little bit cheaper than what is obtainable in the market and we are well prepared to survive on lower profit margin for a while.

Ariel Cell Phones Repair Shop, LLC will make sure that the right foundation, structures and processes are put in place to ensure that our staff welfare is well taken of. Our company’s corporate culture is designed to drive our business to greater heights and training and re – training of our workforce is at the top burner.

As a matter of fact, profit-sharing arrangement will be made available to all our management staff and it will be based on their performance for a period of three years or more. We know that if that is put in place, we will be able to successfully hire and retain the best hands we can get in the industry; they will be more committed to help us build the business of our dreams.

Check List / Milestone

• Business Name Availability Check:>Completed
• Business Incorporation: Completed
• Opening of Corporate Bank Accounts various banks in the United States: Completed
• Opening Online Payment Platforms: Completed
• Application and Obtaining Tax Payer’s ID: In Progress
• Securing a standard office facility for our workshop: Completed
• Application for business license and permit: Completed
• Purchase of All form of Insurance for the Business: Completed
• Conducting Feasibility Studies: Completed
• Generating part of the start – up capital from the founders: Completed
• Writing of Business Plan: Completed
• Drafting of Employee’s Handbook: Completed
• Drafting of Contract Documents: In Progress
• Design of Logo for the business: Completed
• Secure trademark for our products: In Progress
• Graphic Designs and Printing of Packaging Marketing / Promotional Materials: Completed
• Recruitment of employees: In Progress
• Purchase of the needed mobile software apps, tool box and other repair equipment
• Purchase of the Needed furniture, office equipment, software applications, electronic appliances and facility facelift: In Progress
• Creating Official Website for the business: In Progress
• Creating Awareness for the business: In Progress
• Health and Safety and Fire Safety Arrangement: In Progress
• Establishing business relationship with vendors and key players in various industries: In Progress

More on Technology

How to Start a Cell Phone Repair Business

A cell phone repair business focuses on repairing broken or damaged cell phones and tablets.

You may also be interested in additional low cost business ideas .

Learn how to start your own Cell Phone Repair Business and whether it is the right fit for you.

Ready to form your LLC? Check out the Top LLC Formation Services .

Start a cell phone repair business by following these 10 steps:

• Plan your Cell Phone Repair Business
• Form your Cell Phone Repair Business into a Legal Entity
• Register your Cell Phone Repair Business for Taxes
• Open a Business Bank Account & Credit Card
• Set up Accounting for your Cell Phone Repair Business
• Get the Necessary Permits & Licenses for your Cell Phone Repair Business
• Get Cell Phone Repair Business Insurance
• Define your Cell Phone Repair Business Brand
• Create your Cell Phone Repair Business Website
• Set up your Business Phone System

We have put together this simple guide to starting your cell phone repair business. These steps will ensure that your new business is well planned out, registered properly and legally compliant.

Exploring your options? Check out other small business ideas .

STEP 1: Plan your business

A clear plan is essential for success as an entrepreneur. It will help you map out the specifics of your business and discover some unknowns. A few important topics to consider are:

What will you name your business?

• What are the startup and ongoing costs?
• Who is your target market?

How much can you charge customers?

Luckily we have done a lot of this research for you.

Choosing the right name is important and challenging. If you don’t already have a name in mind, visit our How to Name a Business guide or get help brainstorming a name with our Cell Phone Repair Business Name Generator

If you operate a sole proprietorship , you might want to operate under a business name other than your own name. Visit our DBA guide to learn more.

When registering a business name , we recommend researching your business name by checking:

• Your state's business records
• Federal and state trademark records
• Social media platforms
• Web domain availability .

It's very important to secure your domain name before someone else does.

Want some help naming your cell phone repair business?

Business name generator, what are the costs involved in opening a cell phone repair business.

Depending on the location of your shop, most of the costs involved for the startup will be rent and utilities. Some cell phone repair shops operate as kiosks in a mall or other heavily trafficked consumer center. These can be more cost effective, but may not have the storage area needed for your business, as it expands and grows.

Some businesses operate out of a home and reduce much of the overhead associated with a brick and mortar location. There will be some loss of walk in customer business, but most customers will find your business online through a website or webpage via social media. There are a few options and configurations for how you will set up your business, so consider them carefully and think about what will work best, both currently and for the future.

What are the ongoing expenses for a cell phone repair business?

Other than rent and utilities, if you have a brick and mortar, most costs will be generated from buying parts and supplies for the actual repairs. And you should be able to recoup these costs, once the repairs are completed. As you grow as a business, you may find additional costs pertaining to advertising or hiring additional staff, but this business tends to have a relatively low overhead.

Who is the target market?

Your target market is technology consumers. To be specific, you’re gunning for the savvy tech user, who understands how a repair can save them time and money. Especially as cell phones and other devices become more expensive and more powerful, the owners will want to stay with their tried and trusted choices for tech connectivity.

Another smaller, yet growing, target market is the environmentally conscious tech consumer. As more people become aware of the growing problem of added tech waste to our landfills, there are more and more consumers who wish to keep a device as long as possible, with repairs and upgrades keeping their device working and out of a dump pile. Appeal to both of these aesthetics to increase your overall business bottom line.

How does a cell phone repair business make money?

Revenue is generated through the fees customers pay to have their cell phone or other mobile device repaired or upgraded.

Repair and upgrade prices will vary, depending on the make and model of the device. An average cost for a broken screen, for instance can start around $75 but can climb to as much as $300. As stated before, make sure your prices are competitive, but remember that a repair on a $1000 phone will still be much more affordable than replacing the phone all together.

How much profit can a cell phone repair business make?

An average cell phone repair business could net profits in the range of $50-65,000, with greater earning potential, as you continue to become more well-known and successful.

How can you make your business more profitable?

Many cell phone repair businesses expand to include repairs on all kinds of tech gadgets. Gaming systems and music production equipment may also be good fits for your repair business. You can also offer customers phone and data plans through third-party service providers. As the technology surrounding our lives increases, as it is sure to, there will be more avenues to explore and include in your business plan.

Want a more guided approach? Access TRUiC's free Small Business Startup Guide - a step-by-step course for turning your business idea into reality. Get started today!

STEP 2: Form a legal entity

The most common business structure types are the sole proprietorship , partnership , limited liability company (LLC) , and corporation .

Establishing a legal business entity such as an LLC or corporation protects you from being held personally liable if your cell phone repair business is sued.

Form Your LLC

Read our Guide to Form Your Own LLC

Have a Professional Service Form your LLC for You

Two such reliable services:

You can form an LLC yourself and pay only the minimal state LLC costs or hire one of the Best LLC Services for a small, additional fee.

Recommended: You will need to elect a registered agent for your LLC. LLC formation packages usually include a free year of registered agent services . You can choose to hire a registered agent or act as your own.

STEP 3: Register for taxes

You will need to register for a variety of state and federal taxes before you can open for business.

In order to register for taxes you will need to apply for an EIN. It's really easy and free!

You can acquire your EIN through the IRS website . If you would like to learn more about EINs, read our article, What is an EIN?

There are specific state taxes that might apply to your business. Learn more about state sales tax and franchise taxes in our state sales tax guides.

STEP 4: Open a business bank account & credit card

Using dedicated business banking and credit accounts is essential for personal asset protection.

When your personal and business accounts are mixed, your personal assets (your home, car, and other valuables) are at risk in the event your business is sued. In business law, this is referred to as piercing your corporate veil .

Open a business bank account

Besides being a requirement when applying for business loans, opening a business bank account:

• Separates your personal assets from your company's assets, which is necessary for personal asset protection.
• Makes accounting and tax filing easier.

Recommended: Read our Best Banks for Small Business review to find the best national bank or credit union.

Get a business credit card

Getting a business credit card helps you:

• Separate personal and business expenses by putting your business' expenses all in one place.
• Build your company's credit history , which can be useful to raise money later on.

Recommended: Apply for an easy approval business credit card from BILL and build your business credit quickly.

STEP 5: Set up business accounting

Recording your various expenses and sources of income is critical to understanding the financial performance of your business. Keeping accurate and detailed accounts also greatly simplifies your annual tax filing.

Make LLC accounting easy with our LLC Expenses Cheat Sheet.

STEP 6: Obtain necessary permits and licenses

Failure to acquire necessary permits and licenses can result in hefty fines, or even cause your business to be shut down.

State & Local Business Licensing Requirements

Certain state permits and licenses may be needed to operate a cell phone repair business. Learn more about licensing requirements in your state by visiting  SBA’s reference to state licenses and permits .

Most businesses are required to collect sales tax on the goods or services they provide. To learn more about how sales tax will affect your business, read our article, Sales Tax for Small Businesses .

A cell phone repair business is generally run out of your home or a storefront. Businesses operating out of a physical location typically require a  Certificate of Occupancy  (CO).  A CO confirms that all building codes, zoning laws and government regulations have been met.

• If you plan to lease a location :
• It is generally the landlord’s responsibility to obtain a CO.
• Before leasing, confirm that your landlord has or can obtain a valid CO that is applicable to a cell phone repair business.
• After a major renovation, a new CO often needs to be issued. If your place of business will be renovated before opening,  it is recommended  to include language in your lease agreement stating that lease payments will not commence until a valid CO is issued.
• If you plan to purchase or build a location :
• You will be responsible for obtaining a valid CO from a local government authority.
• Review all building codes and zoning requirements for your business’ location to ensure your cell phone repair business will be in compliance and able to obtain a CO.

STEP 7: Get business insurance

Just as with licenses and permits, your business needs insurance in order to operate safely and lawfully. Business Insurance protects your company’s financial wellbeing in the event of a covered loss.

There are several types of insurance policies created for different types of businesses with different risks. If you’re unsure of the types of risks that your business may face, begin with General Liability Insurance . This is the most common coverage that small businesses need, so it’s a great place to start for your business.

Another notable insurance policy that many businesses need is Workers’ Compensation Insurance . If your business will have employees, it’s a good chance that your state will require you to carry Workers' Compensation Coverage.

FInd out what types of insurance your Cell Phone Repair Business needs and how much it will cost you by reading our guide Business Insurance for Cell Phone Repair Business.

STEP 8: Define your brand

Your brand is what your company stands for, as well as how your business is perceived by the public. A strong brand will help your business stand out from competitors.

If you aren't feeling confident about designing your small business logo, then check out our Design Guides for Beginners , we'll give you helpful tips and advice for creating the best unique logo for your business.

Recommended : Get a logo using Truic's free logo Generator no email or sign up required, or use a Premium Logo Maker .

If you already have a logo, you can also add it to a QR code with our Free QR Code Generator . Choose from 13 QR code types to create a code for your business cards and publications, or to help spread awareness for your new website.

How to promote & market a cell phone repair business

Your biggest concern for success will be making sure customers are aware of your business and the services you can offer. Therefore, advertising and marketing are critical pieces to this puzzle. And, in order to keep costs low, you should consider all of the inexpensive, yet effective methods for getting your name known among consumers.

To start, business cards, flyers, and brochures or handouts explaining your prices and areas of expertise are still effective, especially if you’re able to leave them in places where customers will see them and pick them up. Some non-competitive tech stores will let you leave your information on their counters or in storefront windows. You can also hand out cards and flyers during social gatherings in your city or region. You’d be surprised how many people will refer to the tangible items they casually receive.

Next, look to set up a website or start a social media page on Facebook or Instagram. Many customers will do a Google search first, when looking for a cell phone repair shop. You want to be their top result, so use keywords to push your business to the top of these searches. You may also be able to join social clubs, groups, or organizations, specifically related to technology and even device repairing and modifications.

Finally, make sure that you make a connection with your customers. Word of mouth referrals and positive reviews are great marketing tools. When a friend refers another friend, they’re often going to follow up on the recommendation, as it’s coming from a trusted source. Remember, the main goal is to become known and trusted and then continually live up to your positive reputation.

How to keep customers coming back

As mentioned previously, customer reviews and referrals can be some of the most important aspects of a healthy business. Develop business relationships with your customers. Don’t over-promise what you can’t deliver. And don’t make your prices too low, simply to attract customers. You have to be competitive, but you should also be comparable to your competition. You can offer specials now and then, especially for repeat customers. And you may want to offer plans for future service visits. These incentives will help customers think of you first, when deciding on a repair business.

STEP 9: Create your business website

After defining your brand and creating your logo the next step is to create a website for your business .

While creating a website is an essential step, some may fear that it’s out of their reach because they don’t have any website-building experience. While this may have been a reasonable fear back in 2015, web technology has seen huge advancements in the past few years that makes the lives of small business owners much simpler.

Here are the main reasons why you shouldn’t delay building your website:

• All legitimate businesses have websites - full stop. The size or industry of your business does not matter when it comes to getting your business online.
• Social media accounts like Facebook pages or LinkedIn business profiles are not a replacement for a business website that you own.
• Website builder tools like the GoDaddy Website Builder have made creating a basic website extremely simple. You don’t need to hire a web developer or designer to create a website that you can be proud of.

Recommended : Get started today using our recommended website builder or check out our review of the Best Website Builders .

Other popular website builders are: WordPress , WIX , Weebly , Squarespace , and Shopify .

STEP 10: Set up your business phone system

Getting a phone set up for your business is one of the best ways to help keep your personal life and business life separate and private. That’s not the only benefit; it also helps you make your business more automated, gives your business legitimacy, and makes it easier for potential customers to find and contact you.

There are many services available to entrepreneurs who want to set up a business phone system. We’ve reviewed the top companies and rated them based on price, features, and ease of use. Check out our review of the Best Business Phone Systems 2023 to find the best phone service for your small business.

Recommended Business Phone Service: Phone.com

Phone.com is our top choice for small business phone numbers because of all the features it offers for small businesses and it's fair pricing.

TRUiC's Startup Podcast

Welcome to the Startup Savant podcast , where we interview real startup founders at every stage of the entrepreneurial journey, from launch to scale.

Is this Business Right For You?

Individuals possessing an attention to detail, technical proficiency, specifically regarding electronics, as well as small business acumen, will find a rich market for their services.

Want to know if you are cut out to be an entrepreneur?

Take our Entrepreneurship Quiz to find out!

Entrepreneurship Quiz

What happens during a typical day at a cell phone repair business?

Since most cell phone repair shops and businesses make the majority of their money from the repairs performed on cell phones and similar devices, this is where the majority of the time is spent. There is also time allotted for ordering new supplies, planning advertising and marketing plans, returning customer phone calls and e-mails and cleaning and organizing the shop.

What are some skills and experiences that will help you build a successful cell phone repair business?

Fortunately for entrepreneurs looking to make cell phone repair a successful business venture, there is very little overhead or start-up cost involved. The skills needed for performing the repairs are also fairly manageable to learn and execute, as well. If you have a knack for working with your hands, especially on smaller or delicate items, you will be well-suited for this profession. If you also have experience or knowledge with small business management, you will equally have an advantage for this career. The last piece of the puzzle becomes communicating with customers and making sure their cell phones and devices are repaired and returned to them in a timely manner.

What is the growth potential for a cell phone repair business?

Cell phones are very popular and useful items for most people. They are fast becoming a necessity for most, no matter where you reside. We manage both our business and personal lives with these pint-sized technical powerhouses. When one breaks or is no longer working properly, many individuals find themselves in a situation in which they must quickly find a replacement.

But, not every person has the money or access to pick up a new phone or device, when there’s trouble with their current one. Because of this new dynamic, repairing a cell phone becomes another necessity for remaining connected and able to navigate the web, make calls, send and receive emails, texts, etc. Repairing a cell phone, then, becomes the best option for many, both economically and location-wise. And, with cell phone sales continuing to skyrocket, there will be many more devices requiring repairs in the coming days, months, and years. The cell phone repair business is poised to become one of the larger facets of the technology industry, with even more individuals opting for a repair, especially as the price of cell phones continues to skyrocket, as well.

TRUiC's YouTube Channel

For fun informative videos about starting a business visit the TRUiC YouTube Channel or subscribe to view later.

Take the Next Step

Find a business mentor.

One of the greatest resources an entrepreneur can have is quality mentorship. As you start planning your business, connect with a free business resource near you to get the help you need.

Having a support network in place to turn to during tough times is a major factor of success for new business owners.

Learn from other business owners

Want to learn more about starting a business from entrepreneurs themselves? Visit Startup Savant’s startup founder series to gain entrepreneurial insights, lessons, and advice from founders themselves.

Resources to Help Women in Business

There are many resources out there specifically for women entrepreneurs. We’ve gathered necessary and useful information to help you succeed both professionally and personally:

If you’re a woman looking for some guidance in entrepreneurship, check out this great new series Women in Business created by the women of our partner Startup Savant.

What are some insider tips for jump starting a cell phone repair business?

Since this business thrives on customer recognition and your repair and service reputation, its important to make sure you’re sharing success stories and connecting customers with your website, webpage, or logo and business name. Social media can be quite helpful, and we detail how to achieve the recognition and return customers in the marketing and promotion section below.

You also want to make sure you have a strong relationship with your parts supplier. Your ability to repair and return devices to customers in a timely manner requires you to have the replacement materials shipped quickly, if not already on hand

How and when to build a team

Part of the draw of this business is that it can be operated by one or two people for a very long time. Your business will have to be extremely successful and isolated from other competitors in order to think about having a team of repair people working for you. You may want to have one other person in the front of the shop to greet and qualify customer needs, as your business grows. This will help you to focus on the repairs and making sure the customers are reunited with their devices as soon as possible. It would be ideal to have a partner who can do both, so either of you can handle front of house, as well as repairs, in order to maximize your effectiveness.

Useful Links

Industry opportunities.

• Cell Phone Repair — franchise opportunity

Real World Examples

• A2 Phone Repair Ann Arbor, MI
• Digital Doc Repair Ann Arbor, MI

Further Reading

• How Much Does Cell Phone Repair Pay?

Have a Question? Leave a Comment!

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Mobile Repairing Online

Create thriving cell phone repair business: a step-by-step plan, the ultimate cell phone repair business plan, the state of the cell phone repair market: insights and trends, defining your target market before starting, starting a cell phone repair business: what you need to know about costs, ensure your startup is free of cell phone repair legal issues, the equipment and supplies for a profitable cell phone repair business.

• Cell phone repair tools and equipment. try to buy an all-in-one cell phone repair kit can save you cost and time
• Parts and components for repairing cell phones, especially cell phone screens and cell phone battery
• A computer and printer for invoicing and record keeping
• A website and social media presence to market your business

Choose the Right Cell Phone Repair Business Model for Your Needs

• Retail repair shops: Physical stores that offer repair services for cell phones, tablets, and other electronic devices.
• Mobile repair services: Companies that offer on-site repair services for cell phones, often at the customer's home or office.
• Mail-in repair services: Customers send in their damaged devices for the repair and receive the repaired device back through the mail.
• Wholesale repair services: Businesses that offer bulk repair services to retailers, manufacturers, and insurance companies.

Protect Your Cell Phone Repair Business with the Right Insurance

• General liability insurance: Protects against third-party claims for bodily injury or property damage.
• Property insurance: Covers damage to the business's physical location, equipment, and inventory.
• Business interruption insurance: Provides financial protection in the event of a temporary shutdown due to a covered event such as a fire or natural disaster.
• Professional liability insurance: Covers claims related to errors or omissions in the repair process.
• Workers' compensation insurance: Required in most states for businesses with employees, this coverage provides financial protection in case of on-the-job injury or illness.

Marketing Your Cell Phone Repair Business

• Creating a website and social media presence
• Networking with other business owners in your community
• Offering promotions and discounts to attract new customers
• Participating in local events and sponsoring community events

Boost Your Cell Phone Repair Sales with 7 Proven Techniques

• Offer competitive pricing: Be aware of market prices for repair services and adjust your prices accordingly to remain competitive.
• Build trust with customers: Provide excellent customer service, transparent pricing, and quality repairs to build a positive reputation and earn repeat business.
• Offer warranty: Offer a warranty on repairs to instill confidence in customers and encourage them to choose your business over competitors.
• Use social media: Utilize social media platforms to showcase your business and reach new customers. Share customer reviews and testimonials to build trust and credibility.
• Partner with other businesses: Partner with other local businesses to cross-promote services and reach new customers.
• Offer value-added services: Offer additional services such as screen protectors, case covers, and accessories to increase average sales per customer.
• Provide excellent customer service: Respond promptly to customer inquiries and resolve any issues quickly to maintain a positive customer experience.

Pricing Your Cell Phone Repair Services

• Cost of parts: The cost of replacement parts is a major factor in determining the price of a repair. Make sure to factor in the cost of parts, shipping, and handling when setting prices.
• Labor cost: The cost of labor, including the hourly rate of technicians, is another factor to consider when pricing repairs.
• Market competition: Research the prices of competitors to determine a competitive price for your services.
• Location: The cost of living and local market demand can impact the prices of cell phone repair services.
• Type of repair: The complexity of the repair, including the time and skill required, will impact the price.
• Warranty: Consider offering a warranty on repairs as an added value for customers and a way to differentiate from competitors.
• Volume discounts: Offer discounts for bulk repairs or repeat business to incentivize customers to choose your business over competitors.

6 Deliver Exceptional Customer Service in Your Cell Phone Repair Business

• Be responsive: Respond promptly to customer inquiries and resolve any issues as quickly as possible.
• Be transparent: Provide clear, upfront pricing and explain the repair process to customers to instill confidence and trust.
• Be knowledgeable: Train yourself or your store technicians to have a thorough understanding of the repair process and various devices to provide accurate information and advice to customers.
• Keep customers informed: Keep customers informed throughout the repair process and provide regular updates on the status of their devices.
• Solve problems: If a customer experiences any issues with a repair, take the necessary steps to resolve the issue and make it right.
• Seek feedback: Encourage customers to provide feedback and take any suggestions or criticisms into consideration when making improvements to your business.

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Cell Phone Repair Business Plan Sample PDF Example | Free Download Presented by BizMove

Watch This Video Before Starting Your Cell Phone Repair Business Plan PDF!

Checklist for Starting a Cell Phone Repair Business: Essential Ingredients for Success

If you are thinking about going into business, it is imperative that you watch this video first! it will take you by the hand and walk you through each and every phase of starting a business. It features all the essential aspects you must consider BEFORE you start a Cell Phone Repair business. This will allow you to predict problems before they happen and keep you from losing your shirt on dog business ideas. Ignore it at your own peril!

For more insightful videos visit our Small Business and Management Skills YouTube Chanel .

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How to Conduct a Low Cost Market Research

To be successful a business must know its market. Marketing research is simply an orderly, objective way of learning about people - the people who buy from you or might buy from you.

This Guide provides an overview of what market research is and how it's done. It introduces inexpensive techniques that business owner-managers can apply to gather facts about their customers and the people they'd like to have for customers.

Basically, the purpose of marketing research is to find out what catches customers' attention by observing their actions and drawing conclusions from what you see. To put it more formally, in the words of the American Marketing Association, marketing research is "the systematic gathering, recording, and analyzing of data about problems relating to the marketing of goods and services."

Marketing research is an organized way of finding objective answers to questions every business must answer to succeed. Every business owner-manager must ask:

Who are my customers and potential customers?

What kind of people are they?

Where do they live?

Can and will they buy?

Am I offering the kinds of goods or services they want - at the best place, at the best time, and in the right amounts?

Are my prices consistent with what buyers view as the products' values?

Are my promotional programs working?

What do customers think of my business?

How does my business compare with my competitors?

Marketing research is not a perfect science; it deals with people and their constantly changing likes and dislikes which can be affected by hundreds of influences, many of which simply can't be identified. Marketing research does, however, try to learn about markets scientifically. That simply, is to gather facts in an orderly, objective way; to find out how things are, not how you think they are or would like them to be; what people want to buy, not just what you want to sell them.

It's tough - impossible - to sell people what they don't want. (Remember the Nehru jacket?) That's pretty obvious. Just as obvious is the fact that nothing could be simpler than selling people what they do want. Big business has to do market research to find that out. The same reason holds for small business.

business owners often have a "feel" for their customers - their markets - that comes from years of experience. Experience can be a two-edged sword, though, since it comprises a tremendous mass of facts acquired at random over a number of years. Information about markets gained from long experience may no longer be timely enough to base selling decisions on. In addition, some "facts" may be vague, misleading impressions or folk tales of the "everybody knows that..." variety.

Marketing research focuses and organized marketing information. It ensures that such information is timely. It provides what you need to:

Reduce business risks,

Spot problems and potential problems in your current market,

Identify and profit from sales opportunities,

Get basic facts about your market to help you make better decisions and set up plans of action.

How Do You Go About It?

You probably do some market research every day in the course of your routine management activities without being aware of it. You check returned items to see if there's some pattern. You ask one of your old customers, who has stopped coming to your shop, why he hasn't been in lately when you run into him on the street. You look at a competitor's ad to see what that store is charging for the same products you're selling.

Marketing research simply makes this process more orderly. It provides a framework that lets you objectively judge the meaning of the information you gather about your market. The following flow chart shows the steps in the marketing research process:

Define problem (limit and state clearly)

Assess available information

Assess additional information, if required:

review internal records and files

Interview employees

Consult secondary sources of information

Interview customers and suppliers

Collect (or have collected) primary data

Organize and interpret data

Make decision

Watch the results of the decision

Defining the Problem

This, the first step of the research process, is so obvious that it is often overlooked. Yet, it is the most important step of the process.

You must be able to see beyond the symptoms of a problem to get at the cause. Seeing the problem as a "sales decline" is not defining a cause; it's listing a symptom.

In defining your problem list every possible influence that may have caused it. Has there been a change in the areas your customers have traditionally come from? Have their tastes changed? Put all the possible caused down. Then set aside any that you don't think can be measured, since you won't be able to take any action on them.

You must establish an idea of the problem with causes that can be objectively measured and tested. Put your idea of the causes in writing. Look at it frequently while you're gathering your facts to keep on track, but don't let it get in the way of facts, either. (Incidentally, while this Guide speaks of "problems," the same techniques can be used to investigate potential opportunities too.)

Assessing Available Information

Once you've formally defined your problem, you should assess your ability to solve it immediately. You may already have all the information you need to determine if your hypothesis is correct, and solutions to the problem may have become obvious in the process of defining it. Stop there. You'll only be wasting your time and money if you do further marketing research.

What if you aren't sure whether or not you need additional information at this point? What if you'd feel more comfortable with additional data? Here, you've got to make a subjective judgment to weigh the cost of more information against its usefulness.

You're up against a dilemma similar to guessing in advance your return on your advertising dollar. You don't know what return you'll get, or even if you'll get a return. The best you can do is ask yourself how much making a wrong decision will cost and to balance that against the cost of gathering more data to make a better informed decision.

Once you have Determined what type of business you want to Begin and The investment requirements, you are prepared to select a location. The number of competitive businesses already in the region should affect your choice of location. Some areas are bombarded with support stations or particular forms of restaurants. Check on the number of your type of company from Census figures, the yellow pages, or by checking out the place. Factors Aside from the potential market, availability of Workers And number of competitive companies must be considered in choosing a place. For instance, how adequate are utilities - sewer, water, power, gas? Parking facilities? Police and fire protection? What about home and environmental factors like schools, cultural and community actions for employees? What is the average cost of the place in rents and taxes? Check on zoning regulations. Assess the business of the neighborhood business-people, the aggressiveness of civic associations. In summary, what is the town soul? Such factors should give you a clue to the city or city's future. Chambers of Commerce and local universities Normally Have created or Are knowledgeable about local surveys that may provide answers to these questions and the many other questions that will occur to you. Then you have to decide in what part of city to find. If the city is Very small and you're establishing retail or service business, there will probably be little choice. Only one shopping place is present. Cities have outlying shopping facilities along with the central shopping area, and stores spring up along principal thoroughfares and neighborhood streets. Consider the shopping centre. It is different from different locations. The shopping center construction is pre-planned as a merchandising unit. The website was intentionally selected by a developer. On-site parking is a common feature. Clients may drive , park and do their shopping in relative speed and safety. Some centers offer weather protection. Such amenities make the shopping center an advantageous location. There are also some limitations you ought to know about. As a tenant, You become part of a retailer team and must cover your pro rata share of their budget. You have to keep store hours, light your windows, and place your signs according to established rules. Many communities have restrictions on signs and the middle management may have additional limitations. What's more, if you're thinking about a shopping centre for your first store you could have an extra issue. Developers and owners of shopping facilities look for successful retailers. The kind and variety of merchandise that you take helps determine the Kind of purchasing area you choose. For example, clothing stores, jewelry shops and department stores are more likely to be more successful in shopping districts. On the other hand, grocery stores, drug stores, filling stations, and bakeries usually do better on principal thoroughfares and local streets beyond the shopping districts. Some kinds of stores customarily pay a low rent per square foot, while others pay a high rent. At the"low" class are furniture, grocery stores and hardware stores. At the"large" are cigar, drug, women's furnishings, and department stores. There's not any hard and fast rule, however it is helpful to observe in what kind of place a shop like yours often appears to flourish. After deciding an area ideal for your type of business, Obtain as many details as possible about it. Examine the competition. How many similar companies can be found nearby? What exactly does their sales volume seem to be? If you're establishing a store or support trade, how far do people come to trade in the region? Are the visitors patterns positive? If the majority of your clients will be local inhabitants, study the population trends of the area. Is population increasing, stationary or decreasing? Are the folks native-born, blended or mostly foreign? Are new ethnic groups coming in? Are they predominantly laborers, clerks, executives or retired persons? Are they all ages or mostly retired, middle aged, or young? Judge purchasing power by assessing average house rental, typical property taxation, number of telephones, number of cars and, if the amount is available, per capita income. Larger shopping centers have this type of information out there, and will make it available to serious potential tenants. Zoning ordinances, parking availability, transportation facilities And natural barriers - such as hills and bridges - are important factors in locating any sorts of business. Possible sources for this info are Chambers of Commerce, trade associations, property businesses, local papers, banks, city officials, local retailers and personal monitoring. In the event the Bureau of the Census has developed census tract data for the specific region where you are interested you'll find this especially valuable. A census tract is a small, permanently recognized, geographical area within a big city and its environs. The Census Bureau provides population and housing characteristics for each tract. This information could be valuable in measuring your marketplace or service potential. Deciding upon the actual site in a area might well be taking what you Can get. Very few buildings or plants will be appropriate and at the exact same time, accessible. If you do have a choice, make sure you weigh the possibilities carefully. For a production plant, consider the condition and suitability Of the construction, transportation, parking facilities, and also the type of lease. For A store or service establishment, assess on the closest competition, traffic Leak, parking facilities, street location, physical facets of the construction, Type of rental and price, and the speed, cost and quality of transport. Additionally Look into the history of the site. Find answers to such queries as: Has the Building remained empty for any amount of time? Why? Have various Kinds of Stores occupied it for short periods? It might have proved unprofitable for them. Sites on which many businesses have failed should be avoided. Vacant buildings Do not bring traffic and are generally considered bad neighbors, therefore check on nearby unoccupied buildings.

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Cell Phone Renovate Business Floor Template

Writes until Deneuve Lavinsky

Cell Mobile Repair Business Plan

Over the past 20+ years, we must helped over 1,000 entrepreneurs also business owners create business plans to start and grow the cell call repair businesses. On this page, we will first give you some background information with regards toward that meaningfulness of business planning. Were will then go through a cell phone repairing business plan template step-by-step so you can create your scheme nowadays. Vehicle Maintenance and Repair Mobile Mechanic Payable Date August ...

Download our Final Business Plan Master go >

What Belongs adenine Business Plan?

A business plan provides a snapshot of our cell phone repair business as e risers today, the lays out your growth plan for the next five years. It explains your business your and your strategy by reaching them. E also includes retail research to support your plans.

Why You Need a Business Plan

If you’re looking to start a cell phone repair business, or rise your existing cell phone repair employment, you need an business plan. A business plan will help him raise funding, wenn needed, and plan out the growth of your cell phone repair business in ordering to enhance respective chances of success. My cell phone repair business planned is a living create that should be updated year as your company increases and changes.

Sources of Funding for Cell Phone Repair Company

With regards to promote, the main sources of funding for a phone phone repair business are personal savings, credit cards, bank loans and angel investors. With regards to bank loans, banks will want to review your economic flat and gain confidence that you will be abler to repay your home and interest. To acquire that confidence, the lend officer will nay only want to confirm that thine financials are sensible, and they will also want to see a professional plan. Such a plan will giving them the confidence this you can successfully the professionally operate a businesses. Personal savings and bank loans have the most common funding pathes for cell phone repair businesses.

How To Write a Business Plan Available an Prison Phones Remedy Business

If you want to how an cell phones repair business or expand your current one, you need ampere business plan. Below are links to each sections of you cell phone repair shop plan create:

Management Synopsis

Your executive summary provides an introduction in your business plan, but she is normally the last section you write because it provides a summary about every central area of your plan. Cell Phone Repair (CPR) provides onsite repairs to phone, computers, ... operated franchisees sites plus the progenitor your, The.

The goal of your Executive Summary is to quickly engage the reader. Explain to your aforementioned type of cell phone remedy business you are running and the status. For example, are them a startup, do you have a cell home repair business that to would like till grow, or is thou operating cell phone remedy commercial to multiple markets? This is a practical manual included a PDF format, that will march you pace by stepping through total the essential phases of starting you Cell Phone Repair employment. The ...

Next, provide an overview of each of of subsequent portions of your plan. For example, give a write overview of the cell phone repair industry. Consider which character out cell phone repair store you are operating. Detail your direct competitors. Give certain overview of your targeting customers. Provide a snapshot of your distribution plan. Identify an key memberships of your team. And offering einer quick of your financial plan.

Company Investigation

In your company analysis, you will detail to type of cell cell repair economic they exist operating.

For example, you might operated one of the follows types of cell phone repair businesses:

• Mail-In Cellular Phone Repair Service: this type of cell phone repair business allows people to mail their home in to be repaired, and then mails them back once handful are settled.
• Brick-and-Mortar Home Repair Service: such type out cell phone repair business occupies its own retail your where customers pot bring their breaking cell phones in person plus select them move in person as well.
• White Label Cell Phone Repair: this type of trade provides single calling repair services to companies so want to provide phone repair benefits to their customers under their own business name.

In addition to explaining the your away cell phone repair business you will operate, which Company Evaluation section von your business plan needs at provide background on the business. Business Set of Mobile Mechanic Business : Tell

Include answers to problem such as:

• When and why did you start the business?
• What milestones hold them achieved to date? Junctures could include the number of customers served, number of positive reviews, total number of phones fixed, etc.
• Your statutory structure. Are you in like an S-Corp? An LLC? A sole proprietorship? Explain your legal structure here.

Industry Evaluation

In your industry analysis, you need the providing an overview by the cell cell repair industry.

For this may seam needless, it serves multiple goals.

First, researched aforementioned cell phone repair industry educates him. It helps i understand which market in which you are operations.

Secondly, supermarket research can improve your strategies, particularly if your research identifies market fashion.

The third reason for market research has to prove to readers that you am an expert are your select. By conducting the resources and feature it in your plan, you achieve just is. Mobile Phone Repairs Technical Business Plan | PDF

The following queries require be answered stylish the industry analysis section of your cell phone repair business plant:

• How size will the per telephones repair industry (in dollars)?
• Is the marktplatz declining or ascending?
• Who are the push competitors inside the market?
• Who are the key utility in the market?
• What fads are affecting the industry?
• What is the industry’s growth forecast over the next 5 – 10 years?
• What is of relevant market size? That is, how major is the potential market in your cell phone remote business? Yours cans extrapolate such a figure by assessing the size of the marktwirtschaft in the entire country and then applying that figure to your local population. Cell Phone Repair

Customer Analysis

The clients analysis section a your cell phone repair business plan must detail the customers yourself serving and/or expect to served.

The following will examples of customer segments: electronics stores, electronic native cell phone users and ancient per phone users.

As you can imagine, which customer segment(s) you choose will have a great impact on the type of phone phone repair business to operate. Clearly, digital natives could respond to different marketing promotions than older phone phone users, for example. Get Growthink's Mobile Mechanic business plan template & step-by-step instructions to quickly & easily create your mobile bar corporate floor.

Try to break out is target customers in terms of their demographic and psychographic profiles. With regards to demographics, include adenine discussion of the ages, genders, locations (if applicable) and income levels of aforementioned customers you seek to serve. Because many cell telephone repair businesses serve customers living in them sam city or choose, this type von demographic details is lightly to find on government websites.

Psychographic profiles explain the wants also needs of your target customers. The more you can understand press define these needs, the better you will do within attracting and retaining your customers.

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Highly Analysis

Your competitive analysis should determine the indirect and direct competitors your business faces and then focus on who second.

Direct competitors are other cell phone repair businesses.

Indirect competitions are other options ensure customers have to purchase from that aren’t direct participant. Such comprise cell phone insurance vendors, cell cell retail stores, cell phone maker, and circuitry stores. You require to mention such competition as well. With the help of the market explore we hoffung to understand if we should open up a physical remedy shoppe. The theorized framework is basing on the different ...

With regards to direct competitor, you what to label who other cell phone mend businesses with which you compete. Most likely, is direct competitors will be cells phone repair businesses located very finish to your location.

For each such contender, provide an overview of their businesses and document their strengths and weaknesses. Unless you once worked at to competitors’ commercial, computer will be impossible until perceive everything about them. But thee should be able to find outside key things about them such as: Do you want to start ampere mobile phone business plant? Then professional employment authorities desires help in drawing up a phone phones retail enterprise layout. Download sample in pdf

• How types of customers do they serve?
• What types of cell phones do they repair?
• What is their pricing (premium, low, etc.)?
• Get are they good the?
• What are their weaknesses?

With regards to aforementioned last two questions, think around your response from the customers’ position. And don’t be worried until ask your competitors’ customers what they like most additionally least about them. Business plan for mobile phone repair service

The final part to your competitive analysis section is to document thy areas the competitive advantage. For exemplar:

• Will you provide beats repair services?
• Will you provide auxiliary that your contestant don’t offer?
• Will you provide better customer service?
• Will you offer better pricing?

Think about ways you want outperform your compete and document them for the area of your set.

Marketing Plan

Traditionally, a marketing plan includes the four P’s: Product, Price, Place, and Promotion. To a dungeon phone repair business plan, your marketing layout need include that tracking:

Product : In the product section, i should reiterate the choose of cell phone repair company that you documented in your Company Analysis. Then, detail the specific products you will be offering. For example, in addition to cell phone repair, want you provide tablet repair other all diverse aids?

Price : Document the prices you will offer and how they compare to your competitors. Essentially includes that furniture both price sub-sections of your marketing plan, you are presenting the services you bid also their prices.

Place : Place refers to the location of the single calling repair company. Document your location and mention how the location will impact your success. For example, shall your cell phone repair business located in a active retail district, shopping plaza, shop, etc. Discuss select your location power be the optimal company for your customers.

Promotions : Of finalist part of your cell phone repair marketing set has the promotions section. Here your will document how they will drive customers to your location(s). The following are some promotional methods you might consider:

• Advertising include local papers and magazines
• Reaching out to local websites
• Social media promotional
• Local radio advertisements

Operations Plan

While the earlier section of thine business plan announced owner goals, your operations plan describes how to will meet them. You operations plan should got two distinct sections as follows.

Everyday short-term lawsuit include all from the tasks involved in running your cell phone repair business, including repairing mobiles, speaking from customers, point-of-sale serve, and business.

Long-term purposes are the milestones you hope to achieve. Like could include the dates when she expect to repair your 1,000th phone, or when you hope to reach $X in revenue. It could also be when you expect to expand your cell phone repair business to a new city.

Management Team

To demonstrate you cell phone repair business’ skilled to succeed, a strong administrator team is significant. Highlight your key players’ backgrounds, emphasizing those skills and experiences that prove their ability to grow an company.

Ideals your and/or your team members have direct experience inches administering jail phone remedy businesses. If so, highlight this experience the expertise. But also highlighted any experience is you think will help autochthonous economic succeed.

Wenn your team be lacking, examine assembling an advisory board. Einen advisory board would include 2 to 8 individuals who would act like mentors to to business. I would help answer questions and furnish strategic guide. If needed, look for consultants board members with encounter is managing lockup phone repair businesses or successfully running small companies. Commercial plan for Nordfix

Financial Plan

Your financial plan should include your 5-year financial statement disabled out both monthly or quarterly for of first year additionally therefore annually. Your pecuniary statements include you income instruction, balance sheet and cash flow statements.

Income Statement : an income statement is more generic calling a Profit press Loss command with P&L. It ausstellungen your total and then removes your costs to show whether you turned a profit other not.

Inches build your income statement, yourself need to devise assumptions. For example, will you repair 100 telephones per month or per quarter? And will sales grow by 2% or 10% per year? As you can imagine, your choice of assumptions will greatly impact the monetary forecasts for your corporate. Like lots as possible, conduct research to tried to origin your assumptions in reality.

Equalize Sheets : Remainder shelf show your assets and liabilities. While balance sheets can enclose much information, give at simplify them to the key line you need to know about. For sample, if you spending $50,000 on building out your cell phone repair business, this is not give you immediate profits. Rather it is an property that will hopefully search you generation profits for years to come. Likewise, if a bank writers you a check for $50,000, thou don’t need toward pay it back instantly. Preferable, that is adenine liability you will pay back over time.

Cash Flow Statement : Your cash flow statement will help determine how big money you need to start or develop your business, and make sure yours never race out of capital. What almost entrepreneurs and business owners don’t understand the that you can turn a profit but run out the money and ride bankrupt.

Inches developing respective Income Statement and Balance Sheets be sure to insert multi concerning the key costs requires in first or growing a cell phone remote business: This present report is based turn of Business Create of Mobile Mechanic Business.

• Location build-out including design fees, construct, etc.
• Costs of equipment and supplies
• Payroll or salaries payed to employee
• Business social
• Taxes and permits
• Legal expenses

Attach your full financial ausblick inches the asset starting your plan along because any supporting documents that make your plan more compelling. For example, you might involve the office location lease oder descriptions von phone repairs you are active on. Do it want start a cell phone repair company? If YES, more is an detailed sample cell phone repair business plan template & FREE feasibility report

Putting united a businesses planner for thine cell phone repair is a worthwhile strive. While you follow the style above, over the time you are done, you will genuinely be an experts. You will actual understand the cell phone repair industry, your competition, and your customers. You leave have developed a marketing plan and will truly understand where it takes into launch and grow a successful cell phone repairs business.

Cells Phone How Business Plan FAQs

What is the easiest way to total my cell home repair business plan.

Growthink's Ultimate Business Plan Template allow you to quickly and easily complete your Lockup Phone Repair Business Floor.

What be an Goal of a Enterprise Plan's Executive Recap?

The goal of your Executive Summary is to promptly engage the reader. Explain to them the type of cell mobile repair enterprise you are operating both to status; fork example, are you a startup, do you possess one cell phone fix businesses that thee would like to grow, alternatively are you operated a chain of cell phone repair organizations? Cell Telephones Business Plan Sample [Update 2023] | OGSCapital

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IR-2023-210, Nov. 13, 2023

WASHINGTON — With the nation's tax season rapidly approaching, the Internal Revenue Service reminds taxpayers there are important steps they can take now to help "get ready" to file their 2023 federal tax return.

This is the first in a series of special IRS "Get Ready" reminders to help taxpayers prepare for the upcoming tax filing season in early 2024. A little advance work now can help people have the paperwork and information ready to file their tax returns quickly and accurately. As part of this education effort, the IRS has a special page outlining items taxpayers can look into now to get ready to file their 2023 tax returns.

Get helpful information to file through IRS Online Account

Taxpayers can create or access their Online Account at IRS.gov/account . New users should have their photo identification ready.

With an Online Account taxpayers can access a variety of helpful information to help them during the 2024 filing season, including:

• View key data from the most recently filed tax return, including adjusted gross income.
• Get account transcripts.
• Sign power of attorney and tax information authorizations.
• Receive notices electronically.
• Get email notifications for new account information or activity.
• Make and view payments.
• View, create or change payment plans.
• See the amount owed by year.

Gather, organize and update tax records

Organizing tax records makes it easier to prepare a complete and accurate tax return. It helps avoid errors that can slow down refunds and may also help find overlooked deductions or tax credits.

Most income is taxable, including  unemployment compensation , refund interest and income from the  gig economy  and  digital assets . Taxpayers should gather  Forms W-2, Wage and Tax Statement ,  Forms 1099-MISC, Miscellaneous Income , and other income documents before filing their return.

Don't forget to notify the IRS of an address change and be sure to notify the Social Security Administration of any legal name changes as soon as possible.

Be sure paychecks have enough tax withheld; time running out to make 2023 changes

The Tax Withholding Estimator is a tool on IRS.gov that can help taxpayers determine the right amount of tax to have withheld from their paychecks. This tool can be helpful if an earlier tax return resulted in tax owed or a large refund. And for those that have life changes or events such as getting married or divorced or welcoming a child, or for those taking on a second job or managing self-employment income, it can help calculate estimated tax payments. To change federal tax withholding, taxpayers will need to update their withholding with their employer, either online or by submitting a new  Form W-4, Employee's Withholding Allowance Certificate .

But to make adjustments in time to affect 2023 tax withholding, taxpayers need to act quickly. Only a few pay periods remain in the year, and payroll systems need time to make withholding changes.

Speed refunds with direct deposit

Direct deposit is the fastest and safest way to get a tax refund. Taxpayers can make direct deposits to bank accounts, banking apps and reloadable debit cards, but will need to provide the routing and account information associated with the account. If the routing and account number cannot be located, taxpayers should contact their bank, financial institution or app provider.

Taxpayers requesting a paper check are much more likely to report an issue getting their refund because of non-receipt, forgery, theft or checks returned for a bad address, compared to taxpayers using direct deposit.

Need a bank account? Taxpayers without a bank account can learn how to open an account at an FDIC-Insured bank or with a credit union through the National Credit Union Locator tool . Veterans can use the Veterans Benefits Banking Program to find participating banks and credit unions that offer free accounts.

Volunteer to help eligible taxpayers file their tax returns

The IRS and its community partners are looking for people around the country interested in becoming IRS-certified volunteers. Join the Volunteer Income Tax Assistance (VITA) and Tax Counseling for the Elderly (TCE) programs and help eligible taxpayers with free tax preparation. Visit IRS.gov/volunteers to learn more and sign up. After signing up, volunteers will receive more information about attending a virtual orientation.

Bookmark IRS.gov resources and online tools

Everyone should make IRS.gov their first stop. Here they'll find online tools to help get them the information they need . The tools are easy-to-use and available 24 hours a day. Millions of people use them to help file and pay taxes, track their refunds, find information about their accounts and get answers to tax questions.

Tips for choosing a tax pro

Tax professionals play an essential role for taxpayers and the nation's tax system. There are many types of tax return preparers, including certified public accountants, enrolled agents, attorneys and many others who don't have a professional credential. Preparers should be skilled in tax preparation and accurately filing income tax returns. Taxpayers trust them with their most personal information.

Most tax return preparers provide outstanding and professional tax service. However, choosing the wrong tax return preparer hurts taxpayers financially every year. Be sure to check  tips for choosing a tax preparer  and how to  avoid unethical "ghost" return preparers .

People can use the  IRS Directory of Federal Tax Return Preparers with Credentials and Select Qualifications .

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Release Summary

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Microsoft Power BI Blog

Power bi november 2023 feature summary.

Welcome to the November 2023 update. We’ve got a lot of great features this month including DAX Query view, Semantic Model Scale-out, and Advanced Filtering for Paginated Reports.

There is more to explore, please continue to read on.

On-object Interaction Updates

Azure maps visual now aggregates multiple data points at the same location, datasets renamed to semantic models, edit your data model in the power bi service – updates, azure resource graph (new connector), profisee (connector update), bloomberg enterprise data and analytics (connector update), dremio (connector update), celonis (connector update).

Advanced Filtering for paginated reports

Editor’s pick of the quarter, new visuals in appsource, zebra bi tables 6.6: introducing text columns, funnel chart by powerviz, create interactive timelines with full control.

• Enhanced accessibility in paginated reports authored in Report Builder 

Skill up on Fabric with the Microsoft Learn Cloud Skills Challenge

Dynamic dataset binding for paginated reports.

Button slicer 

In this update, we are beyond excited to finally show you Power BI’s latest innovation – the Button slicer, the ultimate tool for slicing data with ease and style! This is just the first step in a thrilling 5-stage journey that will revolutionize your data exploration experience, replacing the old tile slicer with a sleek, flexible alternative that lets you customize your insights and make data-driven decisions faster than ever! Brace yourself for the November upgrade, as it redefines customization and user-friendliness.

With so many upgrades and enhancements in the new Button slicer, we continue to go beyond the improvements you saw in the new card visual, and the following list of features will have you on the edge of your seat, so let’s have a look!

• Customize the shape and appearance of your design with more control to modify the corner radius.
• With an adjustable grid layout, you can now divide your design into rows and columns , and even use pixels to customize card spacing.
• When grid layouts have more buttons than rows and columns, use overflow styles , and choose Pagination or Continuous scrolling with vertical or horizontal direction – a big step forward in design flexibility!
• Just like the new card visual, the button slicer revolutionizes alignment and format properties , and the Label feature will spotlight crucial information from within your buttons.
• Image control allows you to infuse buttons with images creating endless possibilities with URL images.
• Interactive states make your designs more engaging with options including on hover, on press, and selected to engage users with responsive interactivity!
• Get ready for the new formatting settings that will open a world of versatility and a new era of data visualization!
• Single select has been updated with a Force Selection toggle, and a new Select All option!
• The new multi-select feature is a significant step forward in user convenience and efficiency!
• A new Tooltips experience awaits you as the new button slicer now supports both default and report page tooltips to enrich your data visualization skills.

With this preview update, the new Button Slicer feature has been toggled ON by default for your convenience and is found in either the Visual gallery on the ribbon, or by selecting Build a visual after right-clicking on the canvas, and then choosing the new slicer, or lastly, by selecting new slicer from the on-object dialog . You can also toggle this feature preview ON or OFF by looking under Options > Preview features > New button slicer .

What’s next?

Remember, this was only the first stage on the new slicer roadmap. So, fasten your seatbelt, and get ready for the exciting journey ahead as our next stage unfolds and reveals even more Power BI updates, enhancements, and features! Coming next, the List and dropdown slicer!

If you’re looking to learn more about the New button slicer , watch ou t for a dedicated blog post in the coming days . If you don’t want to miss it, make sure to subscribe to the Power BI blog or follow Power BI Visuals on LinkedIn .  

Reference Labels 

Just like the Button slicer update mentioned above in this month’s Feature Summary, we’re equally excited to share Power BI’s second exhilarating advancement – Reference labels, a versatile tool for adding custom labels to new cards, providing relevant information, comparisons, key metrics, benchmarks, goals, and more, in an appealing and concise manner! As the second step in our 5-stage new card visual journey, this November upgrade will keep you smiling from ear to ear!

With Reference labels offering an abundance of creative possibilities, you and your users will be astounded by the world of wonder they unlock. Here’s an overview of the available features!

• Not only can you Reference labels to your card visual, but you even add multiple data fields to your Reference labels.
• With three main components, Title, Value, and Detail , you can also choose Custom content using a different data field or measure and apply various styles to both Title and Value.
• Extra context is available for the Detail component , showing data from a single data field well, but also customizable with styles and colors.
• With an active Divider , Reference labels have their own area where you can modify the divider line and use color to differentiate callout and reference labels.
• Reference labels can have a horizontal or vertical layout and can have custom spacing and padding.

With this preview update, the new Reference Labels feature has been toggled ON by default for your convenience and is found in either the Visual gallery on the ribbon, or by selecting Build a visual after right-clicking on the canvas, and then choosing the new slicer, or lastly, by selecting new slicer from the on-object dialog . You can also toggle this feature preview ON or OFF by looking under Options > Preview features > Reference labels .

With the first and second stage of the new Card visual now delivered, you can imagine what exciting features are waiting for you as we continue this journey together.

If you’re looking to learn more about reference labels in the new card , watch out for a dedicated blog post in the coming days. If you don’t want to miss it, make sure to subscribe to the Power BI blog or follow Power BI Visuals on LinkedIn .  

Enhance your Q&A visual with suggested synonyms from Copilot

The Q&A visual allows you to ask questions about your data and get answers in the form of visual. It provides any report viewer with an intuitive means to explore their data without requiring deeper knowledge of the model or report authoring.

Today, the Q&A visual doesn’t rely on generative AI to function. The Q&A engine processes your natural language input all inside Power BI algorithmically using a variety of linguistic principles, associating words and phrases you use with data in your model. This makes it good at answering precise questions about your data, but it may not be able to associate everything you input with data in the model. To help authors ensure that the Q&A visual provides consistent and accurate answers based on the unique language their report consumers actually use, we introduced Q&A setup tools with an emphasis on providing Q&A with synonyms for column and table names in the model. This way, authors can explicitly define different ways people might refer to their data, and users will always receive the correct answers when they ask similar questions in the future.

Power BI recognizes two types of synonyms: approved synonyms and suggestions . Approved synonyms either come directly from the names of fields themselves or are explicitly added by the author. When you uses an approved synonym in your Q&A input, it will be treated just as though you used the name of the field and the association will be presented with high confidence, signified by a solid blue underline.

Suggested terms are words Power BI thinks are likely to refer to their corresponding name. They come from a variety of sources – synonyms from the Office thesaurus show up by default, but you can also connect to your organization’s collection of approved terms and add those to your suggestions as well. Suggestions will still be used by Q&A, but with lower priority than approved synonyms, and the lower confidence will be signaled in the results with a dotted orange underline. In the Q&A setup menu, suggestions can be added to the approved synonyms list or removed entirely.

Managing synonyms is therefore an important part of improving the quality of the Q&A experience. However, coming up with synonyms for every data entity in your model can be mentally laborious and physically time-consuming. Copilot for Power BI streamlines this process by generating some for you!

If you have Copilot enabled, there are a few ways for you to get suggestions from Copilot. But first, you’ll have to enable the feature in Power BI Desktop in File > Options > Preview features > Improve Q&A with Copilot.

Then, you might be prompted to add synonyms with Copilot via a banner that shows up the first time you make a Q&A visual or open the Q&A setup menu:

You’ll also be able to get Copilot suggested synonyms via the Q&A setup menu. You can turn on Copilot as a source in the suggestion settings menu in the synonyms tab, then hit apply to get synonyms. Or, if Copilot is already enabled as a source, you can click the refresh button next to the suggestion settings dropdown.

After you’ve gotten these suggestions, you might be prompted to review them. You’ll find the new synonyms in the suggestions column in the synonyms page of the Q&A setup menu:

Copilot-suggested synonyms will function just like any other suggested synonyms. This means that they may be used by Q&A as a fallback when trying to determine what data fields a natural language input may refer to. Carefully review them in the suggestions column of the Q&A visual, remove the synonyms which are inaccurate, and approve the ones which best fit the data.

Keep in mind that as we scale out Copilot, you might run into throttling, which may cause Copilot to return incomplete results if you send too many requests in a short period of time. If that happens, you can wait a bit and try again. Copilot may also not return results for terms for which it cannot generate synonyms, or when its results are deemed inappropriate by our content filter.

Like we mentioned in our release of linguistic relationships for Q&A , we see our investment into both Copilot and the Q&A visual as mutually beneficial. There will be more features coming soon, so keep an eye out for the new ways in which we’re bringing the two together!

“Always open in new pane” setting:

Most requested, this month we are bringing you the ability to configure your pane switcher to stack panes instead of swap. If you preferred the behavior from before where panes opened side-by-side by default, you can now configure this setting by checking the new option for “ always open in new pane ” from either the Options menu or the View ribbon.

To achieve the stacked behavior of panes as before:

Turn on the new option within the Options menu:

Or, select the new option from the View ribbon:

Resizing the data flyout:

Also highly requested, this month we’ve also added the ability to resize the data flyout (second flyout) from the build button when working with long field names.

Note we have a known bug : there may be cases where the resize handles appears to the left of the data flyout if there is not enough space to expand on the right side. We’re working on a fix! As a workaround in these cases, you can move the visual to left temporarily on the canvas to resize the data flyout.

Table’s add button is back!

Table has the add button again! Originally, we had to remove the add button from the Table visual type as currently the only chart element to add from this menu was the title that does not have a default value. This added confusion to the experience because simply turning on the title did not appear to have changed anything in the visual, and users had to go to the format pane to type in their visual title. Last month we shipped placeholder text which allowed us to bring back the add button for Tables. Now, when turning on title, a placeholder will appear to type directly onto the visual.

New on-object default setup coming soon!

Each month we’ve been working toward giving users more flexibility for how they prefer to work with the PBI editor. With this month’s addition of the new “ always open in new pane ” setting, next month we’ll be able to introduce a new default setup that feels closer to the previous classic look. With this new default, we help you preset the following options with just 1 click!

• Move the “build a visual” menu to the pane switcher by default
• Show both build and data panes expanded by default
• Format pane in the pane switcher by default
• “Always open in new pane” set to ON, thereby stacking panes by default
• Collapse panes to the pane switcher instead of close “X” by default

Previously, when you had multiple data points with the same latitude and longitude field values, those points would be plotted separately, leaving them drawn one over the other at the same location. This could lead to some unclear data visualizations. For example, grouping the points by category using a legend field might leave just one category visible per location due to the overlap. This behavior was also different from visualizing those points using location names, which would aggregate the points together.

With this release, Azure Maps now aggregates points with the same latitude and longitude values in the same way that it does with location names, allowing you to see them as one bubble. These aggregated points can then be filtered or grouped as you would normally.

Narrative visual with Copilot

We’re excited to bring Copilot’s unique ability to summarize data to the rebranded Narrative with Copilot visual – formerly Smart Narratives. This visual allows you to use Copilot to summarize data across your report, or even specific pages or visuals you choose. We offer suggested prompts to get authors started, such as “Give me an executive summary,” “Answer likely questions from leadership,” and “created a bulleted list of insights.” Users can also type in their own custom prompts and questions that return summaries about their data.

Users have the ability to choose whether they want to summarize over the entire report, select pages, or even specific visuals across their report, giving them flexibility in what their summary looks like. Users will also see references for each portion of the summary that align to visuals on the various pages on the report, from which the summary lines were generated, making it easy to validate the summary’s accuracy and tie it back to the data.

The summary can be updated as the data is sliced and diced, so end users can interact with it, without editing the prompts themselves.

The narrative visual with Copilot makes it faster to communicate insights about the data that matters to you. The visual is available in the service and in Power BI Desktop.

We’re excited to share that datasets are being renamed to semantic models in Power BI and Fabric. This is necessary for disambiguation from other Fabric items and will make the product clearer and more usable. You will see this change in the most prominent UI elements in the product, and the documentation is being updated. APIs are not currently affected, and we will progressively roll out further changes. The timing of this change is driven by the upcoming general availability of Fabric and aligns with the rename for ML models. It reflects the immense progress that Power BI datasets have made in becoming an enterprise-grade semantic modeling technology. The semantic model name will help drive awareness of the unparalleled capabilities provided.

DAX query view to write and run DAX queries on your model 

Quickly explore and analyze your semantic model with DAX queries. The  DAX query view  is a fourth view in Power BI Desktop which allows you utilize the powerful DAX query language using EVALUATE to discover, analyze, and see the data in your semantic model. Similar to the Explore feature above for the Power BI service, model authors can quickly validate data and measures in their semantic model without having to build a visual, publishing, or using an additional tool. Changes made to measures can be updated back to the semantic model. DAX queries are different from DAX expressions used to create model items such as measures, calculated columns, and calculated tables, and are more like SQL queries returning data in a table.

This powerful way to interact with your data model is now available in the new  DAX query view . We give you several ways to be as productive as possible.

• Quick queries can generate DAX queries for you  in the Data pane context menu of tables, columns, or measures gives you a head start by generating a DAX query to preview data or show summary statistics. Use DAX queries to help you understand the data without creating visuals and for DirectQuery you no longer must go back to Power Query to see some sample data.
• Quick queries to get the DAX expression of all, some, or a specific measure  in a generated DAX query. It provides the DEFINE block with the measure’s DAX expression and an EVALUATE block to see the measure’s output. You can then add to the Dax query with any additional group by columns.
• Update the model  options will be available to you with any DAX query updates to measures in DAX query’s DEFINE block.
• Measures that reference other measures  can now be seen on the same screen and updated together. Preview the output of your changes then also update the model when ready.
• Report view’s   Performance Analyzer  already lets you copy the visual DAX query. Now you no longer need to take that DAX query and use another tool to view and run it – simply run it in DAX query view.
• All these features in a bigger DAX query editor similar to VS Code, including more keyboard shortcuts and the ability to  improve readability by formatting any DAX query .

We plan to continue to add functionality to the DAX query view, so your feedback will be critical. We have previously shown a vision demo with a  DAX query view copilot,  and saw the excitement for this copilot, and it will be coming soon. We also have planned investments in bringing DAX query view to live connect reports and to the Power BI service, as well as building on it to give more insight into debugging and performance of DAX. Learn more about DAX queries at  aka.ms/dax-queries  and get started today by turning on this public preview feature in  Options > Preview features .

The new data model editing in the Service feature was released to preview in April. We’ve been busy reacting to your feedback and enhancing the experience. Below are the improvements coming this month:

Mark as date table

Within the Service, you can now mark a table in your data model as a  date table . Marking a date table in your model allows you to use this table for various date-related elements including visuals, tables, quick measures, and more, with full  Time Intelligence support . To set a date table in the Service, right-click on the desired table and choose ‘Mark as date table > Mark as date table’ in the menu that appears.

Next, specify the date column by selecting it from the dropdown menu within the ‘Mark as date table’ dialog. Power BI will then perform validations on the selected column and its data to ensure it adheres to the ‘date’ data type and contains only unique values.

Rename and delete tables and columns

Within the Service the following functionality is now supported:

• Renaming and deleting any table
• Renaming and deleting any column

Please continue to submit your feedback directly in the comments of this blog post or in our feedback forum.

Data Connectivity

We are excited to announce the release of the new Azure Resource Graph connector! Please find below release notes from the Azure Resource Graph team.

Empower your data insights with our cutting-edge Power BI data connector for Azure Resource Graph! Now, seamlessly transform your Azure Resource Graph queries into stunning visualizations within Power BI. Elevate your analytics game and make data-driven decisions with ease. Unlock the synergy of Azure Resource Graph and Power BI today!

The Profisee connector has been updated. Below are update release notes from the Profisee team.

Profisee’s Power BI Connector Version 3.0 exposes new information around data quality, enhancing analytics on data quality improvements for data managed in Profisee with detailed information regarding validation issues flagged within their data. Additionally, the data types have been refined streamlining the experience for users using the Profisee Connector to load data from Profisee to Microsoft Fabric using Data Factory Gen 2 Data Flows.

The Bloomberg Enterprise Data and Analytics connector has been updated. Below are update release notes from the Bloomberg team.

This version of the Bloomberg Data and Analytics connector for Power BI includes changes to support underlying infrastructure updates and back-end performance enhancements. All user-facing features remain unchanged.

The Dremio connectors have been updated to support additional optional values and parameters.

The Celonis EMS connector has been updated with minor changes.

Within Power BI, many times users need to perform ad-hoc exploration of their data. This could be an analyst who just got access to a new dataset or data source and wants to spend time learning about the data before building a report off it. Or this could be a business user who needs to answer a specific question using the data to include in a PowerPoint presentation, but the report they’re using doesn’t answer the exact question they have. Creating a new report from scratch in these cases is a large hurdle, just to get a quick answer or screenshot for a deck.

Introducing the public preview of the new Explore feature , where users have a lightweight and focused experience to explore their data. Similar to exporting and building a PivotTable in Excel, now, directly within Power BI users can quickly launch Explore to begin creating a matrix/visual pair to get the answers they need without all the distractions and extra complexity of reports.

Simply find a dataset or report you’d like to explore:

Begin building your matrix/visual pair to get to the answers you need:

And, if you’d like to return to your work save it as an exploration:

Find more details in the Introducing Explore (Public Preview) blog post coming soon.

Copilot for Power BI in Microsoft Fabric Public Preview

We are thrilled to announce the public preview of Copilot in Microsoft Fabric, including the experience for Power BI which helps users quickly get started by helping them create reports in the Power BI web experience. We’ve also added the Copilot’s unique ability to summarize data to the Smart Narrative visual, now rebranded as the Narrative with Copilot visual. The visual is available in the Power BI service and in Power BI Desktop. Lastly in Desktop, we’ve added the ability to generate synonyms synonyms for their fields, measures, and tables using Copilot. To use Copilot you’ll need access to a workspace that has a P1 or higher or a F64 or higher capacity.

Head over to our Ignite blog Empower Power BI Users with Microsoft Fabric and Copilot to read all the announcements related to Copilot. We’ll share more details in a dedicated blog next week.

Check out the Copilot for Power BI Docs for complete instructions and requirements and don’t hesitate to leave a comment in the Fabric Community site if you have any questions.

OneLake integration for Import-mode semantic models

We are absolutely thrilled to introduce yet another groundbreaking semantic model technology to the world! We are announcing the public preview of Microsoft OneLake integration for import models. With the click of a mouse button, you can enable OneLake integration and automatically write data imported into your semantic models to delta tables in OneLake, as depicted in the following diagram. The data is instantaneously and concurrently accessible through these delta tables. Data scientists, DBAs, app developers, data engineers, citizen developers and any other type of data consumer can now get seamless access to the same data that drives your business intelligence and financial reports. You can include these delta tables in your Lakehouses and Synapse Data Warehouses via shortcuts so that your users can use T-SQL, Python, Scala, PySpark, Spark SQL, R, and no-code/low-code solutions to query the data.

OneLake integration can even help you if you don’t plan to query the data. Perhaps you only want to export the data to backup files. Thanks to OneLake integration, this is very straightforward now. Ensure that your import-mode semantic model is hosted in a workspace on a Premium or Fabric capacity and that the large dataset storage format is enabled. Then, enable OneLake integration and perform a manual or scheduled data refresh operation. That’s it! The semantic model writes the imported data to the delta tables as part of the refresh operation. Exporting import-mode tables has never been easier. The delta tables are kept up to date without requiring any ETL pipelines copying data.

Of course, you can also export the data programmatically via Tabular Object Model (TOM) and Tabular Model Scripting Language (TMSL) if you can access your semantic model through XMLA in read-write mode. For example, you can open SQL Server Management Studio (SSMS) and run the following TMSL command (see also the screenshot below):

If you have installed the latest version of  OneLake File Explorer , you can conveniently verify the success of the export process by using Windows File Explorer. In OneLake File Explorer, right click on the workspace folder and select Sync from OneLake. Then, in the workspace folder, look for a subfolder with a name that matches your semantic model and that ends with .SemanticModel, as in the screenshot above. In this semantic model folder, every import-mode table has a subfolder that contains the delta table’s parquet files and delta log.

But you don’t need to know these file system details if you add shortcuts for your semantic model’s delta tables to other workloads in Fabric, such as lakehouses etc. Simply launch the Shortcut Wizard UI, pick Microsoft OneLake, select the semantic model, and then pick the tables you want to include, as in the screenshots below, and that’s it. You are ready to read and query the tables using your favorite data tools and APIs.

And there you have it! Now you can use Direct Lake mode to read delta tables directly from OneLake and write delta tables thanks to OneLake integration. Fabric is redefining how customers can build their BI solutions for faster performance at big-data scale while at the same time reducing Total Cost of Ownership (TCO) and infrastructure complexity. For example, you no longer need an entire portfolio of homegrown ETL solutions to get data volumes of any size in and out of semantic models. So, don’t delay and see for yourself how OneLake integration can help you maximize the return of your investments into semantic models by making the data instantaneously and concurrently accessible to data scientists, DBAs, app developers, data engineers, citizen developers and any other type of data consumer you may have in our organizations through delta tables added to your Lakehouses and Synapse Data Warehouses via shortcuts. And as always, provide us with feedback if you want to help deliver additional enhancements. We hope you are as excited about  OneLake  integration as we are. We think this is a massive innovation and are looking forward to hearing from you!

RLS/OLS security and stored credentials for Direct Lake semantic models

We are thrilled to announce the public preview of RLS/OLS security and stored credentials for Direct Lake semantic models. RLS/OLS security is a Power BI feature that enables you to define row-level and object-level access rules in a semantic model, so that different users can see different subsets of the data based on their roles and permissions. Stored credentials help reduce configuration complexity and are strongly recommended when using RLS/OLS with Direct Lake semantic models. The following screenshot shows how you can add users to RLS roles in a Direct Lake model by using the Web modeling experience. The web modeling security roles dialog will be fully deployed in the coming days or weeks. For more information about how to set up stored credentials, see the Direct Lake product documentation. For RLS and OLS, see the articles Row-level security (RLS) with Power BI and Object level security (OLS) .

There is (almost) nothing special for RLS/OLS in Direct Lake models. You can define roles and assign users as for any other semantic model type. But keep in mind that by default Direct Lake models use single sign-on (SSO) authentication to the underlying data source. Using RLS/OLS in conjunction with SSO can be challenging because it involves multiple authorization layers—RLS/OLS in the semantic model and user authorization at the data source. For example, if you wanted to authorize a new user, you would have to add that new user to appropriate RLS roles and ensure that the user has access permissions to the underlying delta tables in the lakehouse or data warehouse.

Managing user authorization at multiple layers adds complexity and friction. That’s why we are excited to introduce support for stored credentials with Direct Lake semantic models. Your semantic models can now access the delta tables at the source with a single, fixed identity on behalf of the users instead of delegating the actual user identities via SSO. When adding new users to an RLS role, you are effectively authorizing them to use the fixed identity. Because this approach avoids SSO-related complexity and friction, we strongly recommend that you switch to a fixed identity whenever you add RLS/OLS to a Direct Lake model. Switching to a fixed identity is as easy as binding the Direct Lake model to a Shareable Cloud Connection (SCC) that has SSO disabled. For more information, see Connect to cloud data sources in the Power BI service in the product documentation.

Here are the steps to configure a Direct Lake model with a fixed identity:

• Display the settings of the Direct Lake model and expand the Gateway and cloud connections section. Note that your Direct Lake model has a SQL Server data source pointing to a lakehouse or data warehouse in Fabric.
• Under Maps to, open the listbox, and click on Create a connection. This will pull you to the connections management page with the new connection form opened and prepopulated with the data source information.
• Select OAuth 2.0 or Service Principal as the authentication method and provide the credentials of the fixed identity you want to use.
• Make sure you disable to checkbox labeled Use SSO via Azure AD for DirectQuery queries, as in the following screenshot.
• Configure any other parameters as needed and then click Create. This pulls you back to the Direct Lake model settings page. Verify that the data source is now associated with the non-SSO cloud connection.

The ability to set up stored credentials is available today! The RLS editor for Direct Lake datasets in the web modeling experience is being deployed and will be visible in the coming days or weeks.

And that’s it for this announcement of RLS/OLS with fixed identities for Direct Lake semantic models. For more information see the articles about Direct Lake semantic models in the product documentation. We hope that these exciting new capabilities enable you to create and migrate even more Power BI semantic models to Direct Lake mode so that you can take full advantage of all the data movement, data science, real-time analytics, and Office integration, and AI, and BI capabilities that Fabric and Power BI have to offer. And please provide us with feedback if you want to help shape the future on world’s best and most successful BI service – Power BI on the unified Fabric platform! We always love to hear from you!

Learn about Direct Lake in Power BI and Microsoft Fabric – Power BI | Microsoft Learn

Sharable cloud connections for semantic models

Along with the general availability (GA) of shareable cloud connections (SCC), we are happy to announce that SCC support for semantic models and paginated reports is GA as well. Now, you can use this modern connection type in conjunction with your production semantic models and paginated reports to access cloud data sources and centralize cloud connection management. In enterprise organizations, centralizing cloud connection management in addition to data gateway management can help to lower the overhead of maintaining data connections and credentials. SCCs let you securely share access to cloud data sources through an access-control list. The credentials are protected and cannot be retrieved from the SCCs, but Power BI users with at least Use permissions can connect their semantic models and paginated reports to the cloud data sources through these SCCs. You can also create multiple connections to the same data source, which is particularly useful if you want to use different connection settings, such as different credentials, privacy settings, or single-sign-on settings, for different semantic models, paginated reports, and other artifacts.

Semantic model scale-out  

We are thrilled to announce semantic model scale-out is now generally available (GA). Large-scale production solutions will benefit from high user concurrency, as Power BI automatically scales out read-only replicas to ensure performance doesn’t slow down when lots of users are using the system at the same time. And of course, automatic scale out works for Direct Lake semantic models! Additionally, Import-mode semantic models will benefit from refresh isolation, ensuring business users are unaffected by resource-intensive refresh operations, and continue to enjoy enable blazing-fast queries for interactive analysis.

Here’s a quick summary of the benefits semantic model scale-out can provide to your reports, dashboards, and other BI solutions:

• Increased query throughput    Power BI can automatically scale read-only replicas when query volume increases and fluctuates.
• Refresh isolation    Refresh and write operations on the read-write replica do not impact the query performance on read-only replicas.
• More flexibility for advanced data refresh scenarios    As a side-benefit of refresh isolation, you can now perform advanced refresh operations on the read-write replica without impacting the read-only replicas. Simply disable automatic replica synchronization, then refresh, refresh, refresh until the read-write replica is fully updated, and then synchronize the read-replicas manually.

Semantic-model scale-out is the last of the key features to make Microsoft Fabric and Power BI a superset of Azure Analysis Services (AAS) and is superior in Fabric compared to its equivalent in AAS. Unlike AAS, scale out takes place based on live user demand, and adjusts automatically to changes in usage patterns. AAS, on the other hand, requires detailed analysis to determine peak usage times, creation of automation scripts, and ongoing monitoring to ensure optimum set up. Additionally, cost in AAS increases linearly per replica, unlike Fabric that is usage based.

Please refer to the Configure dataset scale-out article in the product documentation for details on how to enable semantic model scale-out.

Show visuals as tables

Leveraging our previous accessibility improvements to table and matrix, we are now introducing a new view mode called Show visuals as tables which displays report visuals in a tabular format with a single action. Some users may prefer to consume data in a text-based or tabular format depending on their different learning styles and usage of assistive technologies. This provides a supplemental format for visuals that allows users to display the data in the way that best meets their needs.

This new view mode is similar to how Show as a table displays underlying data for individual visuals today. Show visuals as tables will display the underlying data for visuals for all pages in the current report, with the added functionality of interaction and cross-filtering capabilities.

To activate this view mode, navigate to the view dropdown menu and select Show visuals as tables.

To revert, select Show original visuals.

Or simply use the keyboard shortcut Control + Shift + F11 to toggle between the two views.

Learn more details about this feature, including limitations, in our documentation: Consuming reports in Power BI with accessibility tools

You can now use “Advanced Filtering” while authoring paginated reports on the service. This allows you to define conditions such as contains or does not contain, is not equal or is equal, a specific value. You can learn more about creating paginated reports with filters on the service here .

Visualizations

• Performance Flow – xViz
• Galigeo For Power BI
• Calendar by Datanau
• Image Pro by CloudScope
• Sparkline by OKViz
• Apex Gantt Chart

With Zebra BI Tables 6.6 , you can add multiple text columns inside the table. Using this feature, you can bridge the gap in data visualization by having relevant information side by side in the world’s best table/matrix custom visual for Power BI.

Watch the video of the new functionality !

With this feature , you can now display multiple text columns in a tabular way , which leads to a better understanding of the data when displaying more attributes of the same Category. Additionally, there is no need to apply any complex DAX functions . Simply add additional text columns into the ‘Values’ placeholder.

SOME POPULAR USE CASES:

In one-to-one mapping , you usually need to add additional information next to the descriptive column to ensure data accuracy, consistency, and ease of reference.

• Product ID: Product name
• Product ID: SKU: Shipping/Order ID
• Job ID: Job title

The new feature also works in cases with one-to-many mapping . For example,

• Customer: Sales representatives because the same person can represent multiple customers.

You can also add multiple text columns when presenting data in a hierarchical table or using cross-tables for quarterly performance.

Try it on your data today for free .

The Funnel Chart by Powerviz is a stunning and informative visualization. It has 4 chart types in 1 visual, including a pyramid chart. The Power BI-certified visual is useful for tracking progress through different stages. It can also group data with legends for detailed insights.

Key Features:

• Funnel Settings : Multiple display types are available, including vertical and horizontal orientation.
• Data Colors : Offers 7 schemes and 30+ color palettes.
• Labels : Select from multiple display styles with a custom label option included.
• Conversion Rate : In a single click measure the percentage of top and bottom stages to identify bottlenecks.
• Fill Patterns : Highlight stages with custom or pre-filled patterns.
• Conditional Formatting  – Create rules based on measure or category rules.

Many other features included are ranking, annotation, grid view, show condition, and accessibility support.

Business Use Cases:

• Sales Funnel Analysis : Track sales stages.
• Marketing Campaigns : Assess lead generation and conversion rates.
• User Onboarding : Monitor steps to product adoption.
• Website Traffic : Visualize visitor drop-offs.

Try Funnel Chart for FREE from  AppSource .

Check out the visual features in the demo file .

Step by Step instructions and documentation.

To learn more, visit the Powerviz website.

Funnel Chart by Powerviz Feature Video  on YouTube.

Drill Down Timeline PRO lets you easily create timelines with a date/time hierarchy. Click directly on the chart to drill down to examine specific periods in detail. Combine multiple series and choose between multiple chart types (line, column, area). Learn more.

Main features include:

• On-chart interactions – click on chart to drill down to months, days, hours, or milliseconds
• Customize up to 25 series
• DAX measure support
• Take customization to the next level with conditional formatting
• Use series defaults and value labels defaults to customize multiple series
• Static and dynamic thresholds – set up to 4 thresholds to demonstrate targets
• Full customization – colors, gradients, backgrounds, fonts, and more
• Touch device friendly – explore data on any device

Popular use cases:

• Banking & Finance – stock exchange indices, capital ratios, transaction volumes
• Sales & Marketing – web traffic, audience reach, sales revenue
• Information Technologies – network traffic, response times, syslog and error trends
• Manufacturing – quality metrics, uptime and downtime, production output and cost

Get Drill Down Timeline PRO from AppSource!

ZoomCharts Drill Down Visuals are known for their interactive drilldowns, smooth animations, rich customization options and support: interactions, selections, custom and native tooltips, filtering, bookmarks, and context menu.

Enhanced accessibility in paginated reports authored in Report Builder

The StructureTypeOverwrite property has been added to the .rdl model. You can use it to improve accessibility for paginated reports in Microsoft Report Builder and Power BI Report Builder. You can then publish these reports to the PBI service. Read more about improving accessibility of paginated report .

We are excited to announce the Microsoft Ignite: Microsoft Fabric Challenge as part of the Microsoft Learn Cloud Skills Challenge . Skill up for in-demand tech scenarios and enter to win a VIP pass to the next Microsoft Ignite. The challenge is on until January 15, 2024.

In this challenge, you will learn how to connect to data, ingest it with Data Factory and notebooks, store it in the lakehouse or data warehouse, and create Power BI reports to turn your data into competitive advantage.

The challenge will help you prepare for the Microsoft Certified: Fabric Analytics Engineer Associate certification and new Microsoft Applied Skills credentials covering the lakehouse and data warehouse scenarios, which are coming in the next months.

Use dynamic binding to maintain a single template of an RDL report that can be connected to multiple datasets across workspaces, instead of copying and maintaining hundreds of report duplicates. You don’t need to create copies of the same report with a different dataset. You can bind datasets dynamically to a paginated report as outlined in the “Bind datasets dynamically to a paginated report” documentation .

You can also bind datasets dynamically to a paginated report visual as outlined in the “Bind datasets dynamically to a paginated report visual” documentation .

That is all for this month! Please continue sending us your feedback and do not forget to vote for other features that you would like to see in Power BI! We hope that you enjoy the update! If you installed Power BI Desktop from the Microsoft Store,  please leave us a review .

Also, don’t forget to vote on your favorite feature this month on our community website. 

As always, keep voting on  Ideas  to help us determine what to build next. We are looking forward to hearing from you!

• Azure Resource Graph
• Microsoft Fabric

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Microsoft Ignite 2023: AI transformation and the technology driving change

Nov 15, 2023 | Frank X. Shaw - Chief Communications Officer, Microsoft

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As we reach the end of 2023, nearly every industry is undergoing a collective transformation – discovering entirely new ways of working due to AI advancements.

Microsoft Ignite is a showcase of the advances being developed to help customers, partners and developers achieve the total value of Microsoft’s technology and reshape the way work is done.

As we round out the year, there are strong signals of AI’s potential to transform work. Take our latest Work Trend Index . Eight months ago, we introduced Copilot for Microsoft 365 to reduce digital debt and increase productivity so people can focus on the work that is uniquely human. What everyone wants to know now is: Will Copilot really change work, and how? Our research, using a combination of surveys and experiments, shows the productivity gains are real:

• 70% of Copilot users said they were more productive and 68% said it improved the quality of their work; 68% say it helped jumpstart the creative process.
• Overall, users were 29% faster at specific tasks (searching, writing and summarizing).
• Users caught up on a missed meeting nearly 4x faster.  
• 64% of users said Copilot helps them spend less time processing email.
• 87% of users said Copilot makes it easier to get started on a first draft.
• 75% of users said Copilot “saves me time by finding whatever I need in my files.”
• 77% of users said once they use Copilot, they don’t want to give it up.

Today, we will make about 100 news announcements that touch on multiple layers of an AI-forward strategy, from adoption to productivity to security. We’ll zoom in on a few key areas of impact below.

Rethinking cloud infrastructure Microsoft has led with groundbreaking advances like partnerships with OpenAI and the integration of ChatGPT capabilities into tools used to search, collaborate, work and learn. As we accelerate further into AI, Microsoft is rethinking cloud infrastructure to ensure optimization across every layer of the hardware and software stack.

At Ignite we are announcing new innovations across our datacenter fleet, including the latest AI optimized silicon from our industry partners and two new Microsoft-designed chips.

• Microsoft Azure Maia, an AI Accelerator chip designed to run cloud-based training and inferencing for AI workloads such as OpenAI models, Bing, GitHub Copilot and ChatGPT.
• Microsoft Azure Cobalt, a cloud-native chip based on Arm architecture optimized for performance, power efficiency and cost-effectiveness for general purpose workloads.
• Additionally, we are announcing the general availability of Azure Boost , a system that makes storage and networking faster by moving those processes off the host servers onto purpose-built hardware and software.

Complementing our custom silicon, we are expanding partnerships with our silicon providers to provide infrastructure options for customers.

• We’ll be adding AMD MI300X accelerated virtual machines (VMs) to Azure. The ND MI300 VMs are designed to accelerate the processing of AI workloads for high range AI model training and generative inferencing, and will feature AMD’s latest GPU, the AMD Instinct MI300X.
• The preview of the new NC H100 v5 Virtual Machine Series built for NVIDIA H100 Tensor Core GPUs, offering greater performance, reliability and efficiency for mid-range AI training and generative AI inferencing. We’re also announcing plans for the ND H200 v5 Virtual Machine Series, an AI-optimized VM featuring the upcoming NVIDIA H200 Tensor Core GPU.

Extending the Microsoft Copilot experience Over the past year we have continued to refine our vision for Microsoft Copilot, a set of tools that help people achieve more using AI. To go beyond individual productivity, we are extending Microsoft Copilot offerings across solutions to transform productivity and business processes for every role and function – from office workers and front-line workers to developers and IT professionals.

Microsoft is the Copilot company, and we believe in the future there will be a Copilot for everyone and for everything you do. Some of our Copilot-related announcements and updates include:

• Microsoft Copilot for Microsoft 365: This month, Copilot for Microsoft 365 became generally available for enterprises. Already customers like Visa, BP, Honda and Pfizer and partners like Accenture, EY, KPMG, Kyndryl and PwC are using Copilot. We continue to bring new value, based on learnings from our Early Access Program and other research channels. The new Microsoft Copilot Dashboard shows customers how Copilot is impacting their organization – with insights like those found in our Work Trend Index. We’re introducing new personalization capabilities that help Copilot offer responses that are tailored to your unique preferences and role. To empower teamwork, new features for Copilot in Outlook help you prep for meetings, and during meetings, new whiteboarding and note-taking experiences for Copilot in Microsoft Teams keep everyone on the same page. And customers who need it can now use Copilot during a meeting without transcription retention. When you give Copilot a seat at the table, it goes beyond being your personal assistant to helping the entire team – check out the Microsoft 365 blog for updates across the suite including PowerPoint, Excel, Microsoft Viva and more.
• Microsoft Copilot Studio: AI transformation begins by tapping into an organization’s unique data and workflows. Microsoft Copilot Studio is a low-code tool designed to customize Microsoft Copilot for Microsoft 365 by integrating business-critical data and build custom copilots for internal or external use. Copilot Studio works with connectors, plugins and GPTs, allowing IT teams to steer Copilot to the best data sources for specific queries.
• Microsoft Copilot for Service: The newest copilot to provide role-based support helps businesses accelerate their AI transformation of customer service. Copilot for Service includes Microsoft Copilot for Microsoft 365 and helps extend existing contact centers with generative AI. In customer interactions, agents can ask Copilot for Service questions in natural language and receive relevant insights based on data sources from knowledge repositories, leading to faster and smarter resolutions.
• Copilot in Microsoft Dynamics 365 Guides: Combining the power of generative AI and mixed reality, this copilot helps frontline workers complete complex tasks and resolve issues faster without disrupting workflow. Available first on HoloLens 2, the hands-free copilot will help service industry professionals use natural language and human gestures to offer interactive guidance through content and holograms overlaid on the equipment.
• Microsoft Copilot for Azure: This is an AI companion for IT that simplifies day-to-day IT administration. More than just a tool, it is a unified chat experience that understands the user’s role and goals, and enhances the ability to design, operate and troubleshoot apps and infrastructure. Copilot for Azure helps IT teams gain new insights into their workloads, unlock untapped Azure functionality and orchestrate tasks across both cloud and edge.
• Bringing Copilot to everyone : Our efforts to simplify the user experience and make Copilot more accessible to everyone starts with Bing, our leading experience for the web. Bing Chat and Bing Chat Enterprise will now simply become Copilot. With these changes, when signed in with a Microsoft Entra ID, customers using Copilot in Bing, Edge and Windows will receive the benefit of commercial data protection. Over time, Microsoft will also expand the eligibility of Copilot with commercial data protection to even more Entra ID (formerly Azure Active Directory) users at no additional cost. Copilot (formerly Bing Chat and Bing Chat Enterprise) will be out of preview and become generally available starting Dec. 1. Learn more here .

Reinforcing the data and AI connection AI is only as good as the data that fuels it. That’s why Microsoft is committed to creating an integrated, simplified experience to connect your data to our AI tools .

Microsoft Fabric is part of that solution. Available now, Microsoft Fabric reshapes how teams work with data by bringing everyone together on a single, AI-powered platform that unifies all those data estates on an enterprise-grade data foundation.

Copilot in Microsoft Fabric also integrates with Microsoft Office and Teams to foster a data culture to scale the power of data value creation throughout the organization. We’ve made more than 100 feature updates since Build and expanded our ecosystem with industry leading partners , and have over 25,000 customers including Milliman, Zeiss, London Stock Exchange and EY using it today.

Unlocking more value for developers with Azure AI We continue to expand choice and flexibility in generative AI models to offer developers the most comprehensive selection. With Model-as-a-Service , a new feature in the model catalog we announced at Microsoft Build, pro developers will be able to easily integrate the latest AI models, such as Llama 2 from Meta and upcoming premium models from Mistral, and Jais from G42, as API endpoints to their applications. They can also customize these models with their own data without needing to worry about setting up and managing the GPU infrastructure, helping eliminate complexity.

With the preview of Azure AI Studio , there is now a unified and trusted platform to help organizations more easily explore, build, test and deploy AI apps – all in one place. With Azure AI Studio, you can build your own copilots, train your own, or ground other foundational and open models with data that you bring.

And Vector Search , a feature of Azure AI Search, is now generally available, so organizations can generate highly accurate experiences for every user in their generative AI applications.

The new GPT-3.5 Turbo model with a 16K token prompt length will be generally available and GPT-4 Turbo will be in public preview in Azure OpenAI Service at the end of November 2023. GPT-4 Turbo will enable customers to extend prompt length and bring even more control and efficiency to their generative AI applications.

GPT-4 Turbo with Vision is coming soon to preview and DALL · E 3 is now available in public preview in Azure OpenAI Service , helping fuel the next generation of enterprise solutions along with GPT-4, so organizations can pursue advanced functionalities with images. And when used with our Azure AI Vision service, GPT-4 Turbo with Vision even understands video for generating text outputs, furthering human creativity.

Enabling the responsible deployment of AI Microsoft leads the industry in the safe and responsible use of AI. The company has set the standard with an industry-leading commitment to defend and indemnify commercial customers from lawsuits for copyright infringement – the Copilot Copyright Commitment (CCC).

Today, Microsoft takes its commitment one step further by announcing the expansion of the CCC to customers using Azure OpenAI Service. The new benefit will be called the Customer Copyright Commitment. As part of this expansion, Microsoft has published new documentation to help Azure OpenAI Service customers implement technical measures to mitigate the risk of infringing content. Customers will need to comply with the documentation to take advantage of the benefit.

And Azure AI Content Safety is now generally available, helping organizations detect and mitigate harmful content and create better online experiences. Customers can use Azure AI Content Safety as a built-in-safety system within Azure OpenAI Service, for open-source models as part of their prompt engineering in Azure Machine Learning, or as a standalone API service.

Introducing new experiences in Windows to empower employees, IT and developers We continue to invest in and build Windows to empower people to navigate the platform shift to AI. We are thrilled to introduce new experiences in Windows 11 and Windows 365 for IT and employees that unlock new ways of working and make more AI accessible across any device. To further our mission of making Windows the home for developers and the best place for AI development, we announced a host of new AI and productivity tools for developers , including Windows AI Studio.

Announcing NVIDIA AI foundry service Aimed at helping enterprises and startups supercharge the development, tuning and deployment of their own custom AI models on Microsoft Azure, NVIDIA will announce their AI foundry service running on Azure. The NVIDIA AI foundry service pulls together three elements – a collection of NVIDIA AI Foundation models, NVIDIA NeMo framework and tools, and NVIDIA DGX Cloud AI supercomputing and services – that give enterprises an end-to-end solution for creating custom generative AI models. Businesses can then deploy their models with NVIDIA AI Enterprise software on Azure to power generative AI applications, including intelligent search, summarization and content generation.

Strengthening defenses in the era of AI The threat landscape has evolved dramatically in recent years, and at Microsoft Ignite we are introducing new technologies across Microsoft’s suite of security solutions to help defenders make the world a safer place.

Microsoft Sentinel and Microsoft Defender XDR (previously Microsoft 365 Defender) will be combined to create the industry’s first Unified Security Operations Platform, with embedded Security Copilot experiences. With built-in generative AI, it’s a single, powerful experience focused on protecting threats at machine speed and aiding defenders by simplifying the complexity of their environment.

Additionally, the expansion of Security Copilot embedded within Intune, Purview and Entra will help IT administrators, compliance units and identity teams simplify complex scenarios. In Entra, identity administrators can quickly troubleshoot identity access. In Purview, data security alerts deliver rich context to help resolve problems faster. In Intune, IT administrators can use “what if” analysis to keep business running while improving governance and compliance.

And that’s just a snapshot of what we’ll be announcing at Ignite. As a reminder, you can view keynote sessions from Satya Nadella, Rajesh Jha and Jared Spataro, Charlie Bell and Vasu Jakkal, and Scott Guthrie live or on-demand.

Plus, you can get more on all these announcements by exploring the Book of News , the official compendium of all today’s news, and the product blogs below.

Watch the keynotes and get all the latest photos, videos and more from Microsoft Ignite

The online event for Microsoft Ignite

With a systems approach to chips, Microsoft aims to tailor everything ‘from silicon to service’ to meet AI demand

Introducing new Copilot experiences to boost productivity and elevate customer experiences across the organization

Simplify IT management with Microsoft Copilot for Azure – save time and get answers fast

Introducing Microsoft Copilot Studio and new features in Copilot for Microsoft 365

Announcing general availability of vector search and semantic ranker in Azure AI Search

GPT-4 Turbo with Vision on Azure OpenAI Service 

How Azure AI Content Safety helps protect users from the classroom to the chatroom

Elevating the developer experience on Windows with new AI tools and productivity tools

Microsoft unveils expansion of AI for security and security for AI at Microsoft Ignite

Tags: AI , Azure AI Content Safety , Azure AI Studio , Microsoft 365 , Microsoft Copilot , Microsoft Fabric , Microsoft Ignite 2023 , Microsoft Security Copilot , Model-as-a-Service

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Mobile Phone Repair Business Plan Template & Guidebook

If you're looking to start your own successful mobile phone repair business, you won't find a better road map than The #1 Mobile Phone Repair Business Plan Template & Guidebook. This comprehensive plan offers actionable advice and guidance to get your venture off the ground, while providing the best practices of established mobile phone repair businesses. Whether you're an experienced entrepreneur or just starting out, this is the perfect resource to help you develop your business plan, market your services and reach success.

Get worry-free services and support to launch your business starting at $0 plus state fees.

How to Write a Mobile Phone Repair Business Plan in 7 Steps:

1. describe the purpose of your mobile phone repair business..

The first step to writing your business plan is to describe the purpose of your mobile phone repair business. This includes describing why you are starting this type of business, and what problems it will solve for customers. This is a quick way to get your mind thinking about the customers’ problems. It also helps you identify what makes your business different from others in its industry.

It also helps to include a vision statement so that readers can understand what type of company you want to build.

Here is an example of a purpose mission statement for a mobile phone repair business:

Our mission at Mobile Phone Repair is to provide reliable and affordable repair services for smartphone owners throughout our community. We strive to exceed our customers' expectations with top-notch product quality and friendly customer service. We continuously strive to maintain the highest level of safety and professionalism in every task we take on. We are dedicated to providing an experience that is both comfortable and satisfactory for our customers.

2. Products & Services Offered by Your Mobile Phone Repair Business.

The next step is to outline your products and services for your mobile phone repair business. 

When you think about the products and services that you offer, it's helpful to ask yourself the following questions:

• What is my business?
• What are the products and/or services that I offer?
• Why am I offering these particular products and/or services?
• How do I differentiate myself from competitors with similar offerings?
• How will I market my products and services?

You may want to do a comparison of your business plan against those of other competitors in the area, or even with online reviews. This way, you can find out what people like about them and what they don’t like, so that you can either improve upon their offerings or avoid doing so altogether.

3. Build a Creative Marketing Stratgey.

If you don't have a marketing plan for your mobile phone repair business, it's time to write one. Your marketing plan should be part of your business plan and be a roadmap to your goals. 

A good marketing plan for your mobile phone repair business includes the following elements:

Target market

• Who is your target market?
• What do these customers have in common?
• How many of them are there?
• How can you best reach them with your message or product?

Customer base 

• Who are your current customers? 
• Where did they come from (i.e., referrals)?
• How can their experience with your mobile phone repair business help make them repeat customers, consumers, visitors, subscribers, or advocates for other people in their network or industry who might also benefit from using this service, product, or brand?

Product or service description

• How does it work, what features does it have, and what are its benefits?
• Can anyone use this product or service regardless of age or gender?
• Can anyone visually see themselves using this product or service?
• How will they feel when they do so? If so, how long will the feeling last after purchasing (or trying) the product/service for the first time?

Competitive analysis

• Which companies are competing with yours today (and why)? 
• Which ones may enter into competition with yours tomorrow if they find out about it now through word-of-mouth advertising; social media networks; friends' recommendations; etc.)
• What specific advantages does each competitor offer over yours currently?

Marketing channels

• Which marketing channel do you intend to leverage to attract new customers?
• What is your estimated marketing budget needed?
• What is the projected cost to acquire a new customer?
• How many of your customers do you instead will return?

Form an LLC in your state!

4. Write Your Operational Plan.

Next, you'll need to build your operational plan. This section describes the type of business you'll be running, and includes the steps involved in your operations. 

In it, you should list:

• The equipment and facilities needed
• Who will be involved in the business (employees, contractors)
• Financial requirements for each step
• Milestones & KPIs
• Location of your business
• Zoning & permits required for the business

What equipment, supplies, or permits are needed to run a mobile phone repair business?

• Computer with internet access
• Mobile phone repair tools and supplies, such as screwdrivers, tweezers, a heat gun, soldering iron, and replacement phone parts
• Protective glasses and gloves
• Business license from local government

5. Management & Organization of Your Mobile Phone Repair Business.

The second part of your mobile phone repair business plan is to develop a management and organization section.

This section will cover all of the following:

• How many employees you need in order to run your mobile phone repair business. This should include the roles they will play (for example, one person may be responsible for managing administrative duties while another might be in charge of customer service).
• The structure of your management team. The higher-ups like yourself should be able to delegate tasks through lower-level managers who are directly responsible for their given department (inventory and sales, etc.).
• How you’re going to make sure that everyone on board is doing their job well. You’ll want check-ins with employees regularly so they have time to ask questions or voice concerns if needed; this also gives you time to offer support where necessary while staying informed on how things are going within individual departments too!

6. Mobile Phone Repair Business Startup Expenses & Captial Needed.

This section should be broken down by month and year. If you are still in the planning stage of your business, it may be helpful to estimate how much money will be needed each month until you reach profitability.

Typically, expenses for your business can be broken into a few basic categories:

Startup Costs

Startup costs are typically the first expenses you will incur when beginning an enterprise. These include legal fees, accounting expenses, and other costs associated with getting your business off the ground. The amount of money needed to start a mobile phone repair business varies based on many different variables, but below are a few different types of startup costs for a mobile phone repair business.

Running & Operating Costs

Running costs refer to ongoing expenses related directly with operating your business over time like electricity bills or salaries paid out each month. These types of expenses will vary greatly depending on multiple variables such as location, team size, utility costs, etc.

Marketing & Sales Expenses

You should include any costs associated with marketing and sales, such as advertising and promotions, website design or maintenance. Also, consider any additional expenses that may be incurred if you decide to launch a new product or service line. For example, if your mobile phone repair business has an existing website that needs an upgrade in order to sell more products or services, then this should be listed here.

7. Financial Plan & Projections

A financial plan is an important part of any business plan, as it outlines how the business will generate revenue and profit, and how it will use that profit to grow and sustain itself. To devise a financial plan for your mobile phone repair business, you will need to consider a number of factors, including your start-up costs, operating costs, projected revenue, and expenses. 

Here are some steps you can follow to devise a financial plan for your mobile phone repair business plan:

• Determine your start-up costs: This will include the cost of purchasing or leasing the space where you will operate your business, as well as the cost of buying or leasing any equipment or supplies that you need to start the business.
• Estimate your operating costs: Operating costs will include utilities, such as electricity, gas, and water, as well as labor costs for employees, if any, and the cost of purchasing any materials or supplies that you will need to run your business.
• Project your revenue: To project your revenue, you will need to consider the number of customers you expect to have and the average amount they will spend on each visit. You can use this information to estimate how much money you will make from selling your products or services.
• Estimate your expenses: In addition to your operating costs, you will need to consider other expenses, such as insurance, marketing, and maintenance. You will also need to set aside money for taxes and other fees.
• Create a budget: Once you have estimated your start-up costs, operating costs, revenue, and expenses, you can use this information to create a budget for your business. This will help you to see how much money you will need to start the business, and how much profit you can expect to make.
• Develop a plan for using your profit: Finally, you will need to decide how you will use your profit to grow and sustain your business. This might include investing in new equipment, expanding the business, or saving for a rainy day.

Frequently Asked Questions About Mobile Phone Repair Business Plans:

Why do you need a business plan for a mobile phone repair business.

A business plan for a mobile phone repair business is necessary to provide an outline of the current state of the business, its objectives, and how the business will be operated. It allows potential investors, lenders, and partners to gain a clear understanding of the projected financial performance and organizational structure of the business. The plan also serves to set goals that can be used to measure the success of the business in achieving its objectives.

Who should you ask for help with your mobile phone repair business plan?

You should seek help from a business consultant or a professional business plan writer. They can provide advice and guidance on how to create a comprehensive business plan for your mobile phone repair business. Additionally, you should consult with local and online resources that offer free advice on starting and running a business.

Can you write a mobile phone repair business plan yourself?

Writing a mobile phone repair business plan can be a complex process, as it involves researching and analyzing the market, competition, and potential customers. If you have the time and resources to conduct the necessary research, you can definitely write your own business plan. However, if you don’t have the time or expertise to write a plan from scratch, you may want to consider hiring an experienced professional business plan writer or consultant. These professionals have the expertise and experience to help you identify market opportunities, craft a comprehensive business strategy, and create a polished plan that accurately reflects your current business position.

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I'm Nick, co-founder of newfoundr.com, dedicated to helping aspiring entrepreneurs succeed. As a small business owner with over five years of experience, I have garnered valuable knowledge and insights across a diverse range of industries. My passion for entrepreneurship drives me to share my expertise with aspiring entrepreneurs, empowering them to turn their business dreams into reality.

Through meticulous research and firsthand experience, I uncover the essential steps, software, tools, and costs associated with launching and maintaining a successful business. By demystifying the complexities of entrepreneurship, I provide the guidance and support needed for others to embark on their journey with confidence.

From assessing market viability and formulating business plans to selecting the right technology and navigating the financial landscape, I am dedicated to helping fellow entrepreneurs overcome challenges and unlock their full potential. As a steadfast advocate for small business success, my mission is to pave the way for a new generation of innovative and driven entrepreneurs who are ready to make their mark on the world.

Cell Phone Repair Business Plan [Sample Template]

By: Author Tony Martins Ajaero

Home » Business Plans » Technology Sector

Are you about starting a cell phone repair business? If YES, here is a complete sample cell phone repair business plan template & feasibility study you can use for FREE .

Cell phones are a very essential commodity that nearly every one owns. This is because of the need to keep in touch with people and be abreast with things. This is essentially one of the reasons why there has been the emergence of various cell phone companies.

These experts make sure that they come up with the best technology options for all those who buy their brand. There are times when phones may begin to pose a challenge. Those who already have gone to learn the ropes of how phones are repaired know the importance of solving all phone problems.

One of the ways which you are able to learn how to repair phones is by going to a skill school where you can learn the ropes as well as go to a business school where you can be taught how to manage a business.

A Sample Cell Phone Repair Business Plan Template

1. industry overview.

Cell phones are used for several purposes; basically, people make use of cell phone to keep in touch with their family members and friends and for conducting their businesses et al. Some people have more than one cell phone which are used for different purposes, such as for business and personal use.

Hence, the growing demand of cell phones has indeed open – up a profitable business opportunity cum industry for aspiring entrepreneurs all over the globe. Basically, the cell phones repair services industry repairs, service and maintains cell phones and tablets such as iPads or other similar telecommunication cum electronic devices.

Companies that operate in this industry include physical cell phones repair stores (brick-and-mortar stores) which allow customers to bring in their cell phones for repair and virtual cell phones repair stores (online cell phones repair stores) which allow customers to mail in devices that need repairs.

The Cell Phones Repair Services industry is an open industry hence a low level of market share concentration. Even though large multiservice agencies operate in the industry, revenue is also spread among thousands of small firms and freelancers.

As a matter of fact, no single cell phones repair company can account for more than 5.0 percent of the total revenue generated in the industry. This is the reason why smaller cell phones repair business accounts for a large percent of the players in the cell phones repair services industry.

The industry is still dominated by original equipment manufacturers (OEMs), which are companies that have their own services centers where customers can repair or replace the same products that they purchase from them.

In most cases, because of the warrantee that comes with the cell phones or any devices manufactured by these companies, it is cheaper for them to have their repair cum customer service centers in key cities where they have high market concentration. Such centers could be outsourced or fully managed by the manufacturing company.

Statistics has it that the Cell Phone Repair industry in the united states of America, is worth $4bn, with an estimated growth rate of 1.7 percent. There are about 8,117 legally registered cell phones repair businesses scattered across the United States of America and they are responsible for employing about 21,758 people.

No doubt everybody will quite agree that the cell phones repair services industry has come to stay and of course it is one industry that plays key roles not only in the business world, but also in almost all the aspect of what goes around in our world today as long as cell phones are involved and would need to be repaired, serviced or maintained.

Over and above, the cell phone repair service industry is very open to any aspiring entrepreneur who has acquired the required trainings, skills and perhaps professional certifications to start his or her own cell phones repair business can of course make good money from the industry.

2. Executive Summary

Ariel Cell Phones Repair Shop, LLC is a licensed and standard one stop cell phone repair shop. We have been able to secure a standard and well – positioned office facility in a central business district in Los Angeles – California. We are a cell phone repair company that is set to compete in the highly competitive cell phone repair services industry not only in Los Angeles – California, but also throughout the United States market.

Ariel Cell Phones Repair Shop, LLC will offer all aspect of cell phone repair services such as Repairing cell phones, Repairing smartphones, Repairing tablets, Screen repair, Water damage repair, Battery replacement, Cosmetic damage repair, and other cell phones repair and mobile apps related services.

Our business goal is to become one of the leading cell phone repair shops in Los Angeles and we will make sure that we do all we can to compete favorably with leaders in the industry including cell phone manufacturing companies that are also into cell phone repairs and servicing.

Our workers are going to be selected from a pool of certified and highly experienced cell phone repair engineers and technicians in and around Los Angeles – California and also from any part of the United States of America as the business grows.

We will make sure that we take all the members of our workforce through the required trainings that will position them to meet the expectation of the company and to compete with leading cell phone repair companies in the United States and throughout the globe.

At Ariel Cell Phones Repair Shop, LLC our client’s best interest will always come first, and everything we do will be guided by our values and professional ethics. We will ensure that we hold ourselves accountable to the highest standards by meeting our client’s needs precisely and completely.

We will cultivate a working environment that provides a human, sustainable approach to earning a living, and living in our world, for all our partners, employees and for our clients.

Ariel Cell Phones Repair Shop, LLC is founded by Engr. Donald Clinton a computer cum cell phone engineer per excellence who graduated with from Illinois Institute of Technology (B.Engr. Computer Engineering) and his friend and business partner for many years Kelvin Lindsay (B.Sc. Business Management).

They have a combine experience that can help them build Ariel Cell Phones Repair Shop, LLC to favorably compete with other leading cell phone repair businesses in the United States of America.

3. Our Products and Services

Much more than being in the repair service business, we will offer some cell phone products that will help maximize the phones. Ariel Cell Phones Repair Shop, LLC was established with the aim of maximizing profits in the cell phone repair services industry.

We want to compete favorably with the leading cell phone repair companies in the United States which is why we have but in place a competent quality assurance team that will ensure that every repair jobs carried out or related services rendered meet and even surpass our customers’ expectations.

We will work hard to ensure that Ariel Cell Phones Repair Shop, LLC is not just accepted in Los Angeles – California but also in other cities in the United States of America where we intend opening our outlets. Our products and services are listed below:

• Repairing cell phones
• Repairing smartphones
• Repairing tablets
• Screen repair
• Water damage repair
• Battery replacement
• Cosmetic damage repair
• Other cell phones repair and mobile apps related services

4. Our Mission and Vision Statement

• Our vision is to establish a standard and world class cell phone repair company whose services and brand will not only be accepted in Los Angeles California but also in other cities in the United States of America.
• Our mission is to provide professional cell phone repair services and other related services that will assist cell phones, smart phones and tablets owners in ensuring that their mobile gadgets are always in good shape to help them communicate with their family and friends and also carry out their business.
• We want to build a cell phone repair company that can favorably compete with other leading brands in the cell phone repair services industry.

Our Business Structure

Ariel Cell Phones Repair Shop, LLC, is a cell phone repair company that intends to start small in Los Angeles, but hope to grow big in order to compete favorably with leading cell phone repair companies in the industry both in the United States and on a global stage.

We are aware of the importance of building a solid business structure that can support the picture of the kind of world class business we want to own. This is why we are committed to only hire the best hands within our area of operations.

At Ariel Cell Phones Repair Shop, LLC, we will ensure that we hire people who are qualified, hardworking, creative, customer centric and are ready to work to help us build a prosperous business that will benefit all the stake holders (the owners, workforce, and customers).

As a matter of fact, profit-sharing arrangement will be made available to all our senior management staff and it will be based on their performance for a period of five years or more as agreed by the board of trustees of the company. In view of the above, we have decided to hire qualified and competent hands to occupy the following positions;

• Chief Executive Officer
• Head, Technical Services
• Human Resources and Admin Manager
• Sales and Marketing Executive
• Cell Phones Repair and Maintenance Engineers and Technicians (10)

Client Service Executive

5. Job Roles and Responsibilities

Chief Executive Officer – CEO:

• Increases management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.
• Responsible for providing direction for the business
• Creates, communicates, and implements the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
• Responsible for signing checks and documents on behalf of the company
• Evaluates the success of the organization

Head, Technical Services:

• Serves as project manager of the organization; works directly with employees
• Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.
• Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
• Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.
• Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Makes certain that the technical department perform efficiently, coordinate employee efforts, and facilitate communications between management and cell phones repairs and maintenance engineers and technicians
• Ensures that the organization work in line with international best practices.

Admin and HR Manager

• Responsible for overseeing the smooth running of HR and administrative tasks for the organization
• Maintains office supplies by checking stocks; placing and expediting orders; evaluating new products.
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Defining job positions for recruitment and managing interviewing process
• Carrying out staff induction for new team members
• Responsible for training, evaluation and assessment of employees
• Responsible for arranging travel, meetings and appointments
• Oversee the smooth running of the daily office activities.

Sales and Marketing Manager

• Manage external research and coordinate all the internal sources of information to retain the organizations’ best customers and attract new ones
• Model demographic information and analyze the volumes of transactional data generated by customer
• Identifies development opportunities; follows up on development leads and contacts; participates in the structuring and financing of projects; assures the completion of development projects.
• Writing winning proposal documents, negotiate fees and rates in line with organizations’ policy
• Responsible for handling business research, market surveys and feasibility studies for clients
• Responsible for supervising implementation, advocate for the customer’s needs, and communicate with clients
• Develops, executes and evaluates new plans for expanding increase sales
• Creates new markets cum businesses for the organization
• Empowers and motivates the sales team to meet and surpass agreed targets

Accountant / Cashier:

• Responsible for preparing financial reports, budgets, and financial statements for the organization
• Provides managements with financial analyses, development budgets, and accounting reports; analyzes financial feasibility for the most complex proposed projects; conducts market research to forecast trends and business conditions.
• Responsible for financial forecasting and risks analysis.
• Performs cash management, general ledger accounting, and financial reporting for one or more properties.
• Responsible for developing and managing financial systems and policies
• Responsible for administering payrolls
• Ensures compliance with taxation legislation
• Handles all financial transactions for Ariel Cell Phones Repair Shop, LLC
• Serves as internal auditor for Ariel Cell Phones Repair Shop, LLC.

Cell Phones Repair and Maintenance Engineers (2) and Technicians (8)

• Responsible for Repairing cell phones
• Responsible for Repairing smartphones
• Responsible for Repairing tablets
• Responsible for Screen repair
• Handle Water damage repair
• Handle Battery replacement
• Handle Cosmetic damage repair
• Handle any other cell phones repair and mobile apps related services
• Welcomes clients and potential clients by greeting them in person or on the telephone; answering or directing inquiries.
• Ensures that all contacts with clients (e-mail, walk-In center, SMS or phone) provides the client with a personalized customer service experience of the highest level
• Through interaction with clients on the phone, uses every opportunity to build client’s interest in the company’s products and services
• Manages administrative duties assigned by the creative director in an effective and timely manner
• Consistently stays abreast of any new information on the organizations’ products, promotional campaigns etc. to ensure accurate and helpful information is supplied to clients when they make enquiries .

6. SWOT Analysis

We are aware that for any business to be seen as a force to be reckoned with in the market there has to be a high level of acquaintance about the areas of strengths and weaknesses.

Ariel Cell Phones Repair Shop, LLC engaged the services of a core professional in the area of business consulting and structuring to assist our organization in building a well – structured cell phone repair business that can favorably compete in the highly competitive cell phones repair service industry in the United States and the world at large.

Part of what the team of business consultant did was to work with the management of our organization in conducting a comprehensive SWOT analysis for Ariel Cell Phones Repair Shop, LLC. Here is a summary from the result of the SWOT analysis that was conducted on behalf of Ariel Cell Phones Repair Shop, LLC:

Our core strength lies in the power of our team; our workforce. We have a team of certified and highly trained and experience cell phones repair engineers and technicians, a team with excellent qualifications and experience in various niche areas in the cell phones repair service industry.

Aside from the synergy that exists in our carefully selected workforce, our services will be guided by best practices in the industry.

As a new cell phones repair company in Los Angeles – California, it might take some time for our organization to break into the market and gain acceptance especially from top profile clients in the already saturated and highly competitive cell phones repair services industry; that is perhaps our major weakness.

Another weakness is that we may not have the required cash to pump into promoting our business the way we would want to.

• Opportunities:

There are lots of opportunities available in the very competitive cell phone repair business in America. No doubt, the opportunities in the cell phones repair services industry is massive considering the number of individuals who owns cell phones and other mobile communication devices and also those whose businesses depends on cell phones and other mobile communication devices. As a cell phone repair company, we are ready to take advantage of any opportunity that is available in the industry.

There isn’t a business that isn’t faced with challenges because all business at point or the other is faced with the threat situation. Hence, just like any other business, one of the major threats that we are likely going to face is economic downturn.

It is a fact that economic downturn affects purchasing / spending power. Another threat that may likely confront us is the arrival of a new cell phone repair company in same location where our target market exist and who may want to adopt same Business model like us.

7. MARKET ANALYSIS

• Market Trends

The Cell Phone Repair industry has experienced strong growth during the past decade as Smartphone and tablet usage has increased. With the rising popularity of expensive but fragile smartphones, there is indeed a major revenue boost for the industry.

One challenge that might confront players in the this industry is that in the coming years, rapid technological change, the falling price of cell phones and of course rising family and individual incomes are expected to encourage the replacement of mobile devices as against repairing them when they are damaged.

It is obvious that the Cell Phone Repair industry is highly fragmented and small businesses are known to dominate the industry. There are a large number of small companies and non – employers in the industry specializing in cell phone repair services that operate independently and are targeted to serve a small geographic region.

The industry concentration has remained very stable in the last five years, despite the fact that cell phone repair services are generally owned by small, independent operators. Lastly, the cell phones repair services industry will continue to evolve due to the advancement of cell phones technology that makes it to fragile especially the screens.

8. Our Target Market

We are aware that with the right words out there, we will be able to attract all our potential clients within a short period of starting our cell phones repair business in Los Angeles – California. Therefore, we conducted a market survey and feasibility studies and we are certain that there is a wide range of both corporate and individual clients who would need our services from time to time.

In view of that, we have created strategies that will enable us reach out to various corporate organizations and individual who we know can’t afford to do without our services. Below is a list of the people and organizations that we have specifically market our services to;

• Every individual who owns cell phones within our target locations
• Every individual who owns smart phones within our target locations
• Every individual who owns tablets et al with our target locations
• Corporate organization that make use of cell phones, smart phones and tablets to run their businesses.

Our Competitive Advantage

Surviving in the business world as a cell phone repair company requires more than, your expertise, knowing how to deliver standard repairs and maintenance but also how to network with key people that matters; decision makers that can decide who will get a cell phone supply, repair and maintenance contract.

Without a shadow of doubt, there are loads of big time investors (Cell Phones Manufacturing Companies), that have a stake in the cell phones repair services industry; but one thing is certain, there is room big enough to accommodate both the big cell phones repair companies and the small cell phones repair companies.

What smaller cell phones repair companies need to do to survive in the industry is to concentrate on providing cell phones repair, maintenance and installation services to households, individuals, estates, communities, schools, hospitals and hotels et al before bidding for big cell phones supply, repair and maintenance contracts from corporations and government agencies that operate CUG.

We are quite aware that to be highly competitive in the cell phone repair services industry means that you are not only expected to be able to deliver consistent and highly reliable cell phones repair and maintenance jobs, but you must be able to meet set targets.

No one would want to continue to hire your services if don’t always meet up with the target date of completion of projects.

Our competitive advantage lies in the power of our team; our workforce. We have a team of certified and highly trained and experience cell phones repair engineers and technicians, a team with excellent qualifications and experience in various niche areas in the cell phones repair service industry.

Lastly, all our employees will be well taken care of, and their welfare package will be among the best within our category (startups cell phones repair businesses in the United States) in the industry. It will enable them to be more than willing to build the business with us and help deliver our set goals and achieve all our business aims and objectives.

9. SALES AND MARKETING STRATEGY

• Sources of Income

When the issue of funding comes to mind, pone of the things that accompanies that thought is where to get the startup funds from.

Ariel Cell Phones Repair Shop, LLC is established with the aim of maximizing profits in the cell phone repair services industry and we are going to go all the way to ensure that we do all it takes to meet and surpass the expectations of all our clients. Ariel Cell Phones Repair Shop, LLC will generate income by offering the following cell phones repair related services;

10. Sales Forecast

One thing is certain, there would always be cell phones, smart phones and tablets owners who would need the services of cell phones repair companies whenever their devices get damaged or stop working.

We are well positioned to take on the available market in cell phone repair services industry and we are quite optimistic that we will meet our set target of generating enough income / profits from the first six month of operations and grow our cell phones repair company to enviable heights.

We have been able to critically examine the cell phones repair market and we have analyzed our chances in the industry and we have been able to come up with the following sales forecast. The sales projection is based on information gathered on the field and some assumptions that are peculiar to similar startups in Los Angeles – California.

Below is the sales projection for Ariel Cell Phones Repair Shop, LLC, it is based on the location of our business and of course the wide range of our services and target market;

• First Year-: $150,000
• Second Year-: $250,000
• Third Year-: $500,000

N.B : This projection is done based on what is obtainable in the industry and with the assumption that there won’t be any major economic meltdown and there won’t be any major competitor offering same cell phone repair services as we do within same location. Please note that the above projection might be lower and at the same time it might be higher.

• Marketing Strategy and Sales Strategy

We are not going to take lightly advertisement. This is because we are mindful of the fact that there is stiffer competition in the cell phones repair services industry, hence we have been able to hire some of the best marketing experts to handle our sales and marketing.

Our sales and marketing team will be recruited based on their vast experience in the cell phones repair services industry and they will be trained on a regular basis so as to be well equipped to meet their targets and the overall business goal of Ariel Cell Phones Repair Shop, LLC.

Our corporate goal is to grow Ariel Cell Phones Repair Shop, LLC to become one of the top 10 cell phones repair services brands in the United States of America which is why we have mapped out strategy that will help us take advantage of the available market and grow to become a major force to reckon with not only in Los Angeles – California but also in other cities in the United States of America where we intend opening our outlets.

Ariel Cell Phones Repair Shop, LLC is set to make use of the following marketing and sales strategies to attract clients;

• Introduce our cell phones repair company by sending introductory letters alongside our brochure to individuals, corporate organizations and key stake holders.
• Advertise our business in relevant business magazines, newspapers, TV stations, and radio station.
• List our business on yellow pages ads (local directories)
• Attend relevant international and local expos, seminars, and business fairs et al
• Create different packages for different category of clients in order to work with their budgets and still deliver excellent services
• Leverage on the internet to promote our business
• Engage direct marketing approach
• Encourage word of mouth marketing from loyal and satisfied clients

11. Publicity and Advertising Strategy

We have been able to work with our brand and publicity consultants to help us map out publicity and advertising strategies that will help us walk our way into the heart of our target market.

We are set to become the number one choice for both corporate clients and individual clients in the whole of Los Angeles and beyond which is why we have made provisions for effective publicity and advertisement of our cell phones repair and maintenance company. Below are the platforms we intend to leverage on to promote and advertise Ariel Cell Phones Repair Shop, LLC;

• Place adverts on both print (newspapers and magazines) and electronic media platforms
• Sponsor relevant community based events / programs
• Leverage on the internet and social media platforms like; Instagram, Facebook , twitter, YouTube, Google + et al to promote our services
• Install our Bill Boards on strategic locations all around Los Angeles – California
• Engage in road show from time to time in targeted neighborhoods
• Distribute our fliers and handbills in target areas
• Contact corporate organizations by calling them up and informing them of Ariel Cell Phones Repair Shop, LLC and the services we offer
• List our cell phones repair and maintenance company in local directories / yellow pages
• Advertise our cell phones repair and Maintenance Company in our official website and employ strategies that will help us pull traffic to the site.
• Ensure that all our staff members wear our branded shirts and all our vehicles are well branded with our company logo et al.

12. Our Pricing Strategy

At Ariel Cell Phones Repair Shop, LLC we will keep the prices of our services below the average market rate for all of our customers by keeping our overhead low and by collecting payment in advance especially from corporate organizations who would hire our services. In addition, we will also offer special discounted rates to all our customers at regular intervals.

We are aware that there are some one – off jobs from corporate organizations or government contracts like cell phones, smart phones and tablets supply, repair and maintenance which are always lucrative, we will ensure that we abide by the pricing model that is expected from contractors or organizations that bid for such contracts.

• Payment Options

We want to give pour clients an all-round experience, where we wouldn’t be found wanting for any reason. At Ariel Cell Phones Repair Shop, LLC, our payment policy will be all inclusive because we are quite aware that different people prefer different payment options as it suits them. Here are the payment options that we will make available to our clients;

• Payment by via bank transfer
• Payment via online bank transfer
• Payment via check
• Payment via bank draft
• Payment via mobile money
• Payment with cash

In view of the above, we have chosen banking platforms that will help us achieve our plans with little or no itches.

13. Startup Expenditure (Budget)

In setting up any business, the amount or cost will depend on the approach and scale you want to undertake. If you intend to go big by renting a place, then you would need a good amount of capital as you would need to ensure that your employees are well taken care of, and that your facility is conducive enough for workers to be creative and productive.

This means that the start-up can either be low or high depending on your goals, vision and aspirations for your business. Also we plan to work hard so that we can give our clients the best low prices ever. The tools and equipment that will be used are nearly the same cost everywhere, and any difference in prices would be minimal and can be overlooked.

As for the detailed cost analysis for starting a standard cell phones repair and maintenance company; it might differ in other countries due to the value of their money. However, this is what it would cost us to setup Ariel Cell Phones Repair Shop, LLC in the United of America;

• Business incorporating fees in the United States of America will cost – $750.
• The budget for Liability insurance, permits and license will cost – $3,500
• Acquiring an office space or warehouse that will accommodate the number of employees for at least 6 months (Re – Construction of the facility inclusive) will cost – $100,000.
• The amount required to purchase the needed software apps, tool box and repair equipment for cell phones and other mobile communications device – $15,000
• Equipping the office (computers, printers, projectors, markers, servers / internet facility, furniture, telephones, filing cabinets, and electronics) will cost – $10,000
• Amount required to purchase the needed software applications – $ 3,500
• Launching an official Website will cost – $500
• Amount need to pay bills and staff members for at least 2 to 3 months – $70,000
• Additional Expenditure such as Business cards, Signage, Adverts and Promotions will cost – $5,000

Going by the report from the market research and feasibility studies conducted, we will need about two hundred and fifty thousand (250,000) U.S. dollars to successfully set – up a large scale and standard cell phone repair and maintenance company in the United States of America.

Generating Funding / Startup Capital for Ariel Cell Phones Repair Shop, LLC

Ariel Cell Phones Repair Shop, LLC is a business that will be owned and managed by Engr. Donald Trump and his friend and business partner for many years Kelvin Lindsay. They are the sole financial of the business which is why they decided to restrict the sourcing of the start – up capital for the business to just three major sources.

These are the areas we intend generating our start – up capital;

• Generate part of the start – up capital from personal savings and sale of his stocks
• Generate part of the start – up capital from friends and other extended family members
• Generate a larger chunk of the startup capital from the bank (loan facility).

N.B: We have been able to generate about $100,000 (Personal savings $70,000 and soft loan from family members $30,000) and we are at the final stages of obtaining a loan facility of $150,000 from our bank. All the papers and document has been duly signed and submitted, the loan has been approved and any moment from now our account will be credited.

14. Sustainability and Expansion Strategy

The future of a business lies in the numbers of loyal customers that they have the capacity and competence of the employees, their investment strategy and the business structure. If all of these factors are missing from a business (company), then it won’t be too long before the business close shop.

One of our major goals of starting Ariel Cell Phones Repair Shop, LLC is to build a business that will survive off its own cash flow without the need for injecting finance from external sources once the business is officially running.

We know that one of the ways of gaining approval and winning customers over is to offer our cell phone repair and maintenance services a little bit cheaper than what is obtainable in the market and we are well prepared to survive on lower profit margin for a while.

Ariel Cell Phones Repair Shop, LLC will make sure that the right foundation, structures and processes are put in place to ensure that our staff welfare is well taken of. Our company’s corporate culture is designed to drive our business to greater heights and training and re – training of our workforce is at the top burner.

As a matter of fact, profit-sharing arrangement will be made available to all our management staff and it will be based on their performance for a period of three years or more. We know that if that is put in place, we will be able to successfully hire and retain the best hands we can get in the industry; they will be more committed to help us build the business of our dreams.

Check List / Milestone

• Business Name Availability Check:>Completed
• Business Incorporation: Completed
• Opening of Corporate Bank Accounts various banks in the United States: Completed
• Opening Online Payment Platforms: Completed
• Application and Obtaining Tax Payer’s ID: In Progress
• Securing a standard office facility for our workshop: Completed
• Application for business license and permit: Completed
• Purchase of All form of Insurance for the Business: Completed
• Conducting Feasibility Studies: Completed
• Generating part of the start – up capital from the founders: Completed
• Writing of Business Plan: Completed
• Drafting of Employee’s Handbook: Completed
• Drafting of Contract Documents: In Progress
• Design of Logo for the business: Completed
• Secure trademark for our products: In Progress
• Graphic Designs and Printing of Packaging Marketing / Promotional Materials: Completed
• Recruitment of employees: In Progress
• Purchase of the needed mobile software apps, tool box and other repair equipment
• Purchase of the Needed furniture, office equipment, software applications, electronic appliances and facility facelift: In Progress
• Creating Official Website for the business: In Progress
• Creating Awareness for the business: In Progress
• Health and Safety and Fire Safety Arrangement: In Progress
• Establishing business relationship with vendors and key players in various industries: In Progress

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